HoduSoft ships AI transcription, WhatsApp Business Calling, and enhanced multi-tenant architecture for its white-label CCaaS and UCaaS platforms. SA resellers…
Zoom surpasses 10 million Phone seats, doubles contact centre customers to 1,300+, and launches AI Companion 3.0 with agentic automation.…
Sangoma launches the GenAI Platform with AI transcription and sentiment analysis for FreePBX, plus a revamped Pinnacle Partner Program. SA…
Yealink holds 26% global IP phone market share and launched AI-powered meeting room solutions with Microsoft Copilot integration in 2025.…
Grandstream expands into Wi-Fi 7, AI-powered smart access, and all-in-one convergence platforms while maintaining its zero-licence-fee PBX advantage. SA resellers…
AudioCodes enters 2026 as the global number-one enterprise SBC vendor with 25% ARR growth, a maturing AI voice platform, and…
Genesys Cloud CX powered MTN SA to a 40% call volume reduction, received a $1.5B investment from Salesforce and ServiceNow,…
Teams Phone hit $10/user/month in April 2025, Copilot now generates call summaries and meeting recaps, and Operator Connect is live…
Cisco launched a Cape Town media PoP in January 2025, bringing Webex Calling and Contact Center to South Africa with…
Mitel completed a major debt restructuring in June 2025 and launched a Zoom-exclusive UCaaS partnership, a new AI contact centre…