Centracom is a South African Tier 1 VoIP provider and hosted PBX (Cloudcall/Bicom Systems) operator with 16+ years in the market. Offers voice, connectivity (fibre, wireless, satellite), and white-label options for resellers. Company profile and partner information.
Centracom is a South African Tier 1 VoIP provider and hosted PBX operator with over 16 years in the market, serving 25,000+ extensions and handling 57 million calls monthly across its platform. Built on Bicom Systems PBXware technology, Centracom’s CloudCall hosted PBX offers SA businesses a locally built and supported alternative to international platforms, with plans from R35 per user per month. As a direct carrier with its own SIP infrastructure and carrier-grade termination relationships, Centracom provides resellers with wholesale voice, white-label hosted PBX, and integrated connectivity (fibre, wireless, satellite) through a single upstream partner — all with South African data residency and local engineering support relevant to POPIA compliance.
Centracom is a South African ICT service provider specialising in hosted PBX, VoIP telephony, and business connectivity. The company was established in 2008 by Michael Aitken and Steven Dent under the Centratel Group Investments umbrella (originally founded in 2001), making it one of the longer-standing independent voice and connectivity providers in the South African market. Unlike many local providers that resell third-party services, Centracom operates as a direct Tier 1 VoIP carrier, holding its own carrier relationships and managing its own SIP infrastructure.
The company’s core voice platform is built on Bicom Systems PBXware, a globally deployed multi-tenant hosted PBX platform that provides an enterprise-grade alternative to platforms like 3CX and Yeastar. Centracom complements its voice services with business connectivity across fibre, fixed wireless, and satellite delivery methods, positioning itself as a single-provider solution for businesses that want voice and data from one upstream partner. With approximately 128 employees and an estimated R200 million in revenue, Centracom operates at a scale that provides operational stability while maintaining the agility and direct relationships that larger carriers often struggle to offer.
For South African telecoms resellers, Centracom serves two distinct roles: as a wholesale upstream voice carrier and as a white-label hosted PBX provider. Resellers building solutions on third-party PBX platforms (3CX, Yeastar, FreePBX) can use Centracom as their SIP trunk provider, benefiting from carrier-level termination rates that come with Tier 1 status. Resellers who prefer a fully managed hosted PBX offering can white-label Centracom’s CloudCall platform, reselling it under their own brand without the operational burden of managing PBX infrastructure.
The integrated connectivity portfolio is a practical differentiator. A reseller can source voice, SIP trunking, fibre internet, fixed wireless, and even satellite connectivity from a single provider, simplifying billing, support escalation, and vendor management. This single-provider model is particularly attractive for resellers serving multi-site businesses across South Africa, where connectivity options vary significantly between urban and rural locations.
CloudCall is Centracom’s hosted PBX platform, built on Bicom Systems PBXware Multi-Tenant. It is offered in three tiers — Lite, Business, and Call Centre — with entry pricing from approximately R35 per user per month. Features include virtual extensions, call queues, IVR/auto-attendant, voicemail-to-email, call recording, per-second billing, and a web-based administration portal. The platform supports integration with CRM systems and provides real-time call analytics. As a fully hosted and locally managed service, CloudCall removes the need for on-premises PBX hardware or self-hosted software management.
Centracom operates as a Tier 1 VoIP carrier in South Africa, meaning it holds direct carrier relationships rather than purchasing termination through intermediaries. The company manages its own SIP infrastructure via PortaSwitch for carrier-grade call routing, handling 57 million calls per month across its network. This direct carrier position enables competitive wholesale termination pricing for resellers who need an upstream voice provider for their own PBX deployments, whether on 3CX, Yeastar, or other SIP-compatible platforms.
Centracom provides business-grade internet connectivity across three delivery methods. Fibre packages are sourced from major SA network operators including Openserve and other infrastructure providers. Fixed wireless provides SLA-backed broadband for business premises not yet on fibre networks. Satellite connectivity, increasingly relevant as services like Starlink expand in SA, serves remote and rural business locations where terrestrial options are unavailable. Through its Pindrop connectivity aggregation, Centracom sources and bundles connections from over 50 underlying providers, giving businesses and resellers access to the best available connectivity at each location.
Behind the scenes, Centracom operates as what industry observers have described as a “carrier of carriers,” using PortaSwitch for centralised network management, multi-carrier failover, and real-time traffic routing. This infrastructure gives the company the ability to manage complex voice routing across multiple upstream carriers, providing redundancy and quality management that smaller VoIP providers typically cannot match.
Centracom was established in 2008 under the Centratel Group Investments umbrella, which was originally founded in 2001. This gives the company over 16 years of direct operational experience in the South African telecoms market. Over that period, Centracom has grown from a VoIP-focused startup to a full-service ICT provider handling voice, connectivity, and hosted PBX services for business customers across South Africa.
Centracom’s primary differentiator is the combination of Tier 1 VoIP carrier status with a locally built and supported hosted PBX platform. Most South African hosted PBX providers either resell international platforms or operate on shared infrastructure with limited control over the voice layer. Centracom owns both sides — the PBX platform (via its Bicom Systems partnership) and the underlying voice carrier infrastructure — giving it end-to-end control over call quality, routing, and pricing.
The South African focus is another advantage. All data residency is local, engineering and support teams are South African, and the company’s infrastructure is built for SA conditions. For resellers whose customers have POPIA compliance requirements or simply prefer local data hosting, this eliminates the complexity of international data processing arrangements that come with globally hosted platforms.
Centracom operates from its headquarters in Bryanston, Johannesburg, serving business customers across South Africa. The company’s connectivity aggregation through Pindrop provides coverage across major metropolitan areas via fibre, suburban and peri-urban areas via fixed wireless, and remote locations via satellite. This nationwide reach, combined with local voice infrastructure, makes Centracom relevant to resellers operating across diverse geographic markets within South Africa.
In the competitive landscape, Centracom positions itself between the larger carrier-backed hosted PBX providers (MTN Business, Vodacom Business, Telkom) and the smaller VoIP resellers. Its Tier 1 carrier status and Bicom Systems platform provide enterprise-grade capabilities, while its direct-engagement model and South African ownership provide the flexibility and personalised relationships that resellers often struggle to get from larger operators.
Centracom offers partner arrangements including white-label hosted PBX, wholesale SIP trunking, and connectivity resale. Unlike vendors with structured multi-tier channel programmes, Centracom’s partnerships tend to be negotiated directly based on the reseller’s requirements, volumes, and target market. Resellers interested in wholesale pricing or white-label options should contact Centracom directly through their dealer registration process. The company has indicated openness to reseller arrangements across its voice, PBX, and connectivity portfolios.
Centracom offers hosted PBX (CloudCall, built on Bicom Systems PBXware), VoIP and SIP trunking as a Tier 1 carrier, and business connectivity (fibre, fixed wireless, satellite) through its Pindrop aggregation platform. They operate as a direct service provider in South Africa with 16+ years of market experience, handling 57 million calls per month across 25,000+ extensions.
Yes. Centracom offers white-label hosted PBX, wholesale SIP trunking, and connectivity resale options for telecoms resellers. As a Tier 1 VoIP carrier, they provide competitive wholesale termination rates. Resellers can also white-label the CloudCall platform under their own brand. Contact Centracom directly to discuss partner terms and wholesale pricing.
CloudCall is a fully hosted, South African-managed platform built on Bicom Systems’ PBXware. It is fully managed without the self-hosting complexity of 3CX, with local support and South African data residency for POPIA compliance. 3CX offers a larger global ecosystem with more extensive third-party integrations and a well-known brand. CloudCall suits businesses and resellers preferring a locally supported, turnkey hosted PBX with no infrastructure management, while 3CX suits those with in-house technical capacity who want maximum customisation.
Centracom handles 57 million calls per month across 25,000+ extensions on its platform, with a 99.9% core network uptime SLA. The company operates as a Tier 1 VoIP carrier with direct carrier relationships and uses PortaSwitch for carrier-grade call routing with multi-carrier failover capabilities.
Yes. Through its Pindrop connectivity aggregation platform, Centracom sources and bundles connections from over 50 underlying providers across fibre (Openserve and others), fixed wireless, and satellite delivery methods. This allows businesses and resellers to get voice and data from a single provider, simplifying billing and support.