Centracom: Specialist B2B Telecommunications Provider
Centracom is a South African B2B telecommunications provider headquartered in Woodmead, Johannesburg. Founded by Michael Aitken and Steven Dent, the company provides hosted PBX, VoIP, and connectivity solutions to businesses across South Africa. Centracom positions itself as a single service provider for voice, data, and connectivity — having expanded from its original voice focus to include a data division covering connectivity and cloud solutions.
The company brands its hosted PBX offering as “Cloudcall,” emphasising simplicity and ease of deployment for business customers.
Hosted PBX (Cloudcall)
Centracom’s hosted PBX service starts from R35 per user per month, placing it among the more competitively priced options in the South African market. The platform includes standard enterprise PBX features such as VoIP calling, voice conferencing, and compatibility with major IP phone brands. The system is managed and hosted by Centracom, removing the need for on-premises PBX hardware.
VoIP Services
Centracom operates as a Tier 1 VoIP provider, meaning it manages its own voice infrastructure rather than reselling another provider’s service. VoIP services integrate with existing on-site PBX systems via SIP trunking or as part of the hosted PBX environment. The company promotes competitive VoIP call rates for South African businesses.
Connectivity
Through its data division, Centracom provides connectivity solutions with access to over 50 connectivity providers. This includes business fibre, fixed wireless, satellite, and mobile wireless options — effectively acting as a connectivity aggregator that can tailor the right access technology to each customer’s location and requirements.
Why SA Resellers Should Consider Centracom
For telecoms resellers, Centracom offers a converged voice-data-connectivity proposition at a competitive price point. The Cloudcall hosted PBX at R35 per user per month is among the lowest entry points in the market, making it suitable for price-sensitive SME customers. The connectivity aggregation across 50+ providers is valuable for resellers who need to solve last-mile connectivity challenges alongside voice deployments. Being a Tier 1 VoIP provider with its own infrastructure gives Centracom more control over service quality compared to resellers of third-party platforms.
About the Author
Mechelle Gindra
Mechelle Gindra is the managing editor and lead content strategist at Telecoms-Channel, South Africa's dedicated intelligence platform for telecoms resellers, ICT distributors, and channel partners. She oversees the editorial team's AI-assisted content production pipeline, ensuring vendor news, market analysis, and regulatory updates are accurate, timely, and actionable for the SA telecoms channel community. With deep expertise in the South African telecoms reseller ecosystem, Mechelle directs coverage of vendor partner programmes, ICASA regulatory developments, wholesale market dynamics, and channel business strategy. She is responsible for maintaining Telecoms-Channel's editorial standards, fact-checking processes, and corrections policy.
