Zoom and Mitel have unveiled an innovative hybrid cloud solution that combines AI capabilities with reliable telephony. This partnership aims to enhance business communications, ensuring seamless connectivity and collaboration for modern enterprises.
Despite the rise of cloud-based telephony, on-premises systems offer critical benefits for organizations. Discover how maintaining on-premises telephony can ensure resilience, compliance, and connectivity in a digital world.
Cox Business and RingCentral have joined forces to launch innovative unified communications solutions. These tools are designed to improve productivity and streamline customer interactions across various business environments, empowering companies to thrive in a competitive landscape.
Discover how Vodia PBX integrated with Microsoft Teams transforms communication in schools, enhancing safety and efficiency. This article explores key features and benefits for educators, students, and parents.
The global market for smart personal audio devices saw impressive growth in 2024, with shipments reaching 455 million units. This article delves into the trends driving this growth and the competitive strategies of leading brands.
Call centers and contact centers serve distinct roles in customer service. This article unpacks their differences, technologies, and benefits, helping businesses choose the best fit for their needs.
Looking to optimize Microsoft Teams for your frontline workers? Join our weekly Office Hours for valuable insights and real-time support from the engineering team behind Teams for Frontline. Don’t miss out on expert guidance to enhance productivity and streamline management.
Integrating with Microsoft Teams can unlock significant benefits for IT providers. Discover how to leverage Teams for growth and customer satisfaction.
Explore groundbreaking new features in Microsoft Teams announced at Ignite 2024, enhancing collaboration and productivity for hybrid teams. Discover how AI-driven solutions will transform your workplace experience.
Sign up as a reseller for Fibre and Wireless Connectivity, VoIP/UCaaS and more.
Our teams has access to an extensive supplier network that makes it easy for any telecoms company looking to tap into new markets or enter the telecoms industry. Take advantage of our expertise and contact us today to line you up with the best supplier partner for your business.
Discover how Epygi’s new services and features are transforming remote communication for businesses. From IP Phone Proxy Services to call recording transcription, these updates streamline operations and enhance productivity.
The latest V20 Update 5 from 3CX introduces significant enhancements like Google Workspace integration and advanced voicemail transcription. Discover how these features elevate communication and streamline management for system administrators.
RingCentral’s AI Receptionist transforms customer service by automating call answering and routing. Discover how AI technology boosts efficiency and enhances customer interactions.
With Avaya’s decision to discontinue support for smaller businesses, Sangoma emerges as the go-to alternative. Their flexible, cost-effective communication solutions cater specifically to the unique needs of small and medium-sized businesses.
Mitel has initiated a financial restructuring process to improve its capital structure and foster growth. This strategic move, which involves Chapter 11 protection, aims to enhance operations and meet the rising demand for hybrid communication solutions.
The omnichannel customer experience is reshaping how businesses engage with clients. This guide dives into the essentials of implementing an effective omnichannel strategy, enhancing customer satisfaction and operational efficiency.
Vodia has launched its highly anticipated PBX version 69.5.6, packed with innovative features. From AI integration to enhanced security, this update promises to elevate your communication experience significantly.
Grandstream has unveiled SoftwareUCM, a cutting-edge software PBX solution designed to enhance business communication. This scalable platform offers a plethora of features that cater to organizations of all sizes, ensuring seamless collaboration and robust security.
Outdated work models can secretly drain your resources and hinder productivity. Discover how cloud solutions can transform your business operations and enhance employee satisfaction.
Alcatel-Lucent Enterprise has secured a prestigious win at the 2024/25 Cloud Awards, showcasing their innovation in unified communications. This recognition highlights their commitment to excellence and customer service in the cloud computing industry, making them a leader in the telecom sector.
As customer expectations soar, selecting the right CCaaS platform becomes critical for businesses. This guide delves into essential features, benefits, and comparisons that will empower you to make an informed decision for your contact center needs.
Yeastar has unveiled its new Outbound Call Center module, enhancing the P-Series Phone System for SMBs. With innovative features like the 3-in-1 Auto Dialer and real-time metrics, businesses can now streamline their outbound communications and boost engagement effectively.
Voice over Internet Protocol (VoIP) is revolutionising how SMEs communicate and collaborate. This article delves into how VoIP transcends traditional communication, becoming a vital tool for fostering innovation and productivity in the modern business landscape.
Transform your call center operations by leveraging the powerful integration of Vodia and Microsoft Teams. Discover how these tools can streamline communication, improve customer service, and boost agent productivity.
Grandstream has unveiled the WP856, a versatile Wi-Fi smartphone designed for modern business needs. With advanced features like a built-in scanner and robust connectivity options, it’s perfect for various industries including healthcare and retail.
Discover how Yeastar’s Hotel Management Module simplifies hotel operations, enhancing guest experiences and improving efficiency. From streamlined check-ins to comprehensive billing, this solution is essential for modern hotels.
Navigating the cloud landscape is crucial for business success. This article unpacks the differences between private cloud and public cloud solutions, helping you make the best choice for your needs. Discover valuable insights that can drive your business growth today.
Discover how Epygi’s latest cloud PBX offerings enhance communication flexibility and cost-effectiveness for businesses. Learn about innovative features like the Parent-Child Extension and eQall messaging integration that streamline operations and improve service delivery.
Discover how virtual agent technology is reshaping contact center operations, enhancing efficiency and customer satisfaction. Learn about the benefits and capabilities of these innovative tools.
The recent release of Update 5 BETA 2 brings significant improvements and expanded support for DECT devices. This update addresses several crucial issues and enhances system functionality, making it a pivotal upgrade for users.
Sangoma Technologies has launched its innovative GenAI platform, setting new standards in business communication. With powerful AI-driven features, this platform enhances customer engagement and operational efficiency in various sectors, including healthcare and customer service.
Smarsh has taken a significant step forward in the voice compliance sector by acquiring CallCabinet. This move aims to enhance their offerings with advanced technology, providing businesses across various sectors with improved operational efficiencies.
Webex Events and Webinars has been named the premier webinar software for 2025 by G2. Discover the features and awards that set Webex apart from competitors like Zoom and Livestorm.
Effective communication is vital for retail success, impacting customer satisfaction and operational efficiency. Discover strategies to enhance your communication processes for a competitive edge.
Discover how Unified Communications (UC) plays a crucial role in enhancing digital transformation strategies for businesses. This article delves into the benefits, implementation tips, and real-world examples to help you understand why UC is essential for modern enterprises.
As we approach 2025, the telecom landscape is set for significant transformations. This article delves into the key connectivity trends that will shape the industry, highlighting major innovations and advancements to keep an eye on.
Discover the essential differences between inbound and outbound call centers, along with valuable insights and tips. This guide will help you make informed decisions about your call center operations.
Cisco is expanding its cloud collaboration services in Sub-Saharan Africa with a new media point in Cape Town, enhancing employee and customer experiences. Discover how this innovative step is set to revolutionize communication in the region.