As the telecom industry evolves, understanding customer experience trends is vital for success. Discover the key innovations that will define customer interactions in 2025 and beyond.
Dstny has been named a leader in the 2024 Frost Radar for UCaaS in Europe, sharing accolades with industry giants. Discover the implications of this achievement for the company and the telecom landscape.
Selecting the right IP phone is crucial for your business’s communication efficiency. This guide explores key considerations for making an informed decision, ensuring compatibility and functionality for your specific environment.
As we look ahead to 2025, the landscape of unified communications is rapidly evolving. Discover how trends like GenAI adoption and hybrid work models are transforming the workplace and enhancing collaboration.
Unlock the secrets to thriving in South Africa’s competitive telecom landscape with these five pivotal strategies. From enhancing customer care to leveraging technology, discover how to propel your business forward.
Discover the transformative Wi-Fi trends predicted for 2025 by the Wireless Broadband Alliance. These innovations promise to enhance connectivity, security, and efficiency, shaping the future of our digital experiences.
Explore groundbreaking new features in Microsoft Teams announced at Ignite 2024, enhancing collaboration and productivity for hybrid teams. Discover how AI-driven solutions will transform your workplace
Discover the latest Microsoft Teams January 2024 updates enhancing teamwork with new AI features and 3D meeting spaces for improved collaboration.
The new Microsoft Teams bulk installer streamlines app deployment across Windows devices for IT administrators, enhancing setup efficiency and performance.
Sign up as a reseller for Fibre and Wireless Connectivity, VoIP/UCaaS and more.
Our teams has access to an extensive supplier network that makes it easy for any telecoms company looking to tap into new markets or enter the telecoms industry. Take advantage of our expertise and contact us today to line you up with the best supplier partner for your business.
The LG CreateBoard TR3DK series is revolutionizing workplace collaboration by enhancing productivity and engagement. Discover how this innovative technology is transforming meetings and teamwork in hybrid work environments.
Discover the innovative features of 3CX V20 Update 5 Alpha, designed to enhance communication and productivity. Learn how voicemail transcription, Teams integration, and multi-tenant improvements can benefit your business.
Discover the key contact center technology trends for 2025 that will shape customer experiences. From AI to cloud migration, learn how to stay ahead in the telecom industry.
Discover the transformative potential of cloud contact centers for enhancing customer interactions and operational efficiency. This guide explores key features, benefits, and how to choose the right solution for your business.
Discover how Ericsson-LG Enterprise’s iPECS UCP series provides flexible, scalable, and resilient communication solutions for businesses. Learn about its modular architecture and redundancy features that ensure operational continuity.
Explore how virtual collaboration tools have transformed the workplace and the ongoing relevance of in-person meetings. Discover the balance businesses need to strike for effective collaboration.
Sinch has unveiled its predictions for 2025, focusing on transformative trends in digital customer communications. Discover how businesses can prepare for an era defined by real-time responses, enhanced trust, and conversational commerce.
Discover how VOIP phones revolutionize communication for businesses, offering flexibility, cost savings, and advanced features. This guide explores their benefits, functionalities, and future prospects.
Discover the newly launched Queues app for Microsoft Teams, designed to enhance customer support and streamline call management. Learn how this innovative tool can elevate your organization’s service delivery and overall customer experience.
Explore the importance of understanding Total Cost of Ownership (TCO) for cloud voice solutions. Learn how to evaluate costs and benefits for telecom companies in South Africa.
Explore ICASA’s latest analysis of tariff notifications for the first half of 2024, revealing trends in pricing and regulatory compliance in South Africa’s telecom sector.
Discover why businesses are transitioning from traditional on-premise PBX systems to cloud-based solutions. Explore the advantages of enhanced features, reduced maintenance, and improved security that cloud PBX offers.
NEC’s exit from the UCaaS market raises questions for telecom partners. Discover how Sangoma offers a seamless transition with innovative solutions to ensure continued success.
Discover how UCaaS is transforming conversational AI for telecom businesses. Explore its applications, challenges, and solutions that empower organizations to enhance communication and efficiency.
As enterprise communication systems face escalating threats, understanding the evolving landscape of security is crucial. Discover how organizations can enhance their defenses against sophisticated attacks.
Explore how the iPECS UCP series by Ericsson-LG Enterprise caters to diverse industry needs with tailored communication solutions. Discover its omni-channel capabilities, productivity-enhancing applications, and secure call recording features that drive business efficiency.
Explore how fixed-mobile convergence can significantly enhance unified communications for South African enterprises. This integration addresses common issues, ensuring seamless communication across devices.
Explore the significance of Session Initiation Protocol (SIP) in modern telecommunications. Discover its benefits, how it works, and why businesses should adopt SIP for enhanced communication and cost savings.
Euphoria Telecom’s Cape Town office upgrade showcases a vibrant blend of innovation and creativity. The thoughtful design fosters collaboration and inspires the team, setting a new standard for workplace environments.
Explore the differences between on-premise and cloud contact centers, highlighting their respective benefits and technological advancements. Discover how these solutions impact customer service and agent efficiency in the telecom sector.
Discover how Reporting 2.0 is set to transform analytics at 3CX, offering enhanced insights and reporting capabilities for telecom businesses. This article delves into the new features, including improved CDR formats and BI-ready databases, designed to optimize operational efficiency.
Explore how Vodia PBX group permissions optimize business communication, enhance security, and ensure privacy. Discover effective strategies for setting up and managing permissions in your organization.
Discover how Nology is revolutionizing unified communications in South Africa with innovative solutions and strategic partnerships. Learn about their commitment to quality and customer satisfaction.
Gigaset introduces the innovative IP-Base, a versatile communication tool designed for modern users. With features like HD voice quality, intuitive web configurator, and efficient contact management, this system caters to both home and office environments. Discover a new standard in telephony with Gigaset’s commitment to quality and usability.
Icasa has introduced its final amendments to call termination rate regulations, reducing inter-network fees over the next few years. This move aims to lower costs for consumers, promote competition, and support new entrants in the telecoms market.
Smart video, powered by AI and deep learning, is revolutionizing industries far beyond traditional security and surveillance. With advancements in AI chips and 5G technology, edge devices now process data directly on-site, reducing latency and driving the need for specialized storage solutions to support this rapid evolution.
The telecom sector is undergoing a seismic shift as AI redefines how networks operate, improving efficiency and reliability. Beyond the backend, AI-powered solutions are elevating customer experiences (CX) with personalized services and proactive support.
Generative artificial intelligence (GenAI) promises to deliver a giant leap forward in productivity, efficiency and waste reduction. For most, adoption is not a question of if, but when.
