Who We Are

Telecoms-Channel (telecoms-channel.co.za) is operated by Telecoms Media Group (Pty) Ltd, a South African company. We are an AI-assisted intelligence platform that publishes vendor news, market analysis, and weekly briefings for the South African telecoms reseller and channel partner community.

This policy explains what personal information we collect, why we collect it, how we use it, and your rights under South African law — including the Protection of Personal Information Act 4 of 2013 (POPIA).

What Information We Collect

We collect very little personal information. Telecoms-Channel does not require user accounts, does not offer ratings or reviews, and does not operate a marketplace or directory where users submit content.

Information you provide directly

Information collected automatically

How We Use Your Information

We use the information we collect for the following purposes only:

• Email communications: If you subscribe, we send you our Telecoms-Channel Weekly Briefing and occasional updates relevant to the SA telecoms channel. We use FluentCRM, a self-hosted email marketing tool that runs on our own servers — your subscriber data is not shared with third-party email platforms.
• Responding to enquiries: If you contact us via the contact form or email, we use your details to reply to your message.
• Analytics and improvement: We use aggregated, anonymised analytics data from Google Analytics to understand which content is most useful and to improve the platform.
• Security: We use IP address data to detect and prevent malicious activity, spam, and unauthorised access.

Artificial Intelligence and Your Data

Telecoms-Channel uses artificial intelligence tools to curate, analyse, and produce editorial content. Our AI tools process publicly available news and vendor information — they do not process, analyse, or have access to your personal subscriber data, email address, or any information you provide to us.

Your personal information and AI content production are completely separate systems with no data sharing between them.

Who We Share Your Information With

We do not sell, rent, or trade your personal information to any third party. We do not share your email list with advertisers, vendors, or partner companies.

Your information may be processed by the following service providers, solely to operate the platform:

• Google (Analytics): Receives anonymised website usage data. Governed by Google’s privacy policy.
• Our web hosting provider: Stores website data and email subscriber information on South African-hosted servers.

We may disclose information if required by law, court order, or to protect the rights, safety, or property of Telecoms-Channel or others.

Cookies

Telecoms-Channel uses a limited number of cookies to operate the website:

We do not use advertising cookies, social media tracking pixels, or cross-site retargeting cookies.

Email Marketing and Unsubscribing

If you subscribe to our newsletter, you will receive our Weekly AI Briefing and occasional relevant updates. Every email we send includes a clear unsubscribe link at the bottom. You can also manage your email preferences or unsubscribe at any time by contacting us at [email protected].

We use FluentCRM, which is self-hosted on our own servers. This means your subscriber data never leaves our infrastructure — it is not stored on external email marketing platforms like Mailchimp, SendGrid, or similar services.

Data Retention

• Subscriber data: Retained for as long as you remain subscribed. When you unsubscribe, your data is removed from active mailing lists. Contact us if you want your data permanently deleted.
• Contact form submissions: Retained for up to 12 months, then deleted.
• Analytics data: Google Analytics data is retained for 14 months as per our GA4 configuration.
• Security logs: Wordfence security logs are retained for up to 30 days.

Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct or update inaccurate information.
• Deletion: Request that we delete your personal information, subject to any legal obligations we have to retain it.
• Object: Object to the processing of your personal information for direct marketing purposes.
• Withdraw consent: Withdraw your consent to receive marketing communications at any time.
• Complain: Lodge a complaint with the Information Regulator of South Africa if you believe your privacy rights have been violated.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

Children’s Privacy

Telecoms-Channel is a business-to-business platform designed for telecoms industry professionals. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly.

Third-Party Links

Our content may contain links to external websites, including vendor sites, industry publications, and regulatory bodies. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies independently.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when the most recent changes were made. Continued use of the site after changes constitutes acceptance of the revised policy.