AudioCodes is an Israeli-headquartered enterprise communications vendor that leads the global enterprise Session Border Controller (SBC) market, with a 23.1% worldwide revenue share according to Omdia’s 2023 rankings — the third consecutive year as market leader. The company’s Mediant SBC family is at the core of its Microsoft Teams integration strategy, and its Live Platform provides a comprehensive service delivery platform for Teams Phone deployments, AI-powered contact centre, and voice networking.
SBC and Voice Networking
AudioCodes’ Mediant SBCs are fully certified for Microsoft Teams Direct Routing and Operator Connect, available in cloud-native, virtualised, and hardware appliance form factors, as well as a full SaaS solution. The SBCs provide secure voice interconnection between enterprise networks and SIP trunk providers, handling call routing, security, transcoding, and quality of service management.
For South African telecoms resellers, AudioCodes SBCs are a key enabling technology for connecting Microsoft Teams to the PSTN through local SIP trunk providers. The SBCs support Direct Routing deployments that allow businesses to use their existing telecoms provider with Teams, rather than switching to Microsoft Calling Plans.
Live Platform for Microsoft Teams
AudioCodes Live Platform combines certified Teams Phone solutions with AI-enhanced contact centre capabilities. The platform includes AudioCodes Live for Teams (managed SBC-as-a-service), VoiceAI Connect (integrating conversational AI with enterprise telephony), and meeting recording and analytics tools. This positions AudioCodes as more than an SBC vendor — it provides a comprehensive voice infrastructure platform for Teams-centric enterprises.
VoiceAI
AudioCodes’ VoiceAI capabilities connect conversational AI platforms (including Microsoft Azure AI, Google Dialogflow, and Amazon Lex) to enterprise telephony infrastructure. This enables AI-powered virtual agents to handle voice calls over traditional phone networks, bridging the gap between modern AI platforms and legacy PSTN connectivity.
Why SA Resellers Should Consider AudioCodes
As Microsoft Teams adoption grows in South Africa, AudioCodes’ SBCs and Live Platform become increasingly relevant for resellers deploying Teams Phone solutions. Direct Routing using AudioCodes Mediant SBCs allows resellers to maintain their role in the voice value chain — providing SIP trunking and PSTN connectivity to Teams users rather than ceding that revenue to Microsoft Calling Plans.
AudioCodes’ VoiceAI capabilities also create opportunities for resellers offering AI-powered customer service solutions, connecting enterprise phone systems to conversational AI platforms.
More information is available at audiocodes.com.
About the Author
Mechelle Gindra
Mechelle Gindra is the managing editor and lead content strategist at Telecoms-Channel, South Africa's dedicated intelligence platform for telecoms resellers, ICT distributors, and channel partners. She oversees the editorial team's AI-assisted content production pipeline, ensuring vendor news, market analysis, and regulatory updates are accurate, timely, and actionable for the SA telecoms channel community. With deep expertise in the South African telecoms reseller ecosystem, Mechelle directs coverage of vendor partner programmes, ICASA regulatory developments, wholesale market dynamics, and channel business strategy. She is responsible for maintaining Telecoms-Channel's editorial standards, fact-checking processes, and corrections policy.
