HoduSoft is an Indian-headquartered software company that develops cloud-based contact centre and PBX solutions designed for telecom operators, service providers, and enterprises. The company’s two primary products — HoduCC (contact centre) and HoduPBX (IP PBX) — are positioned as white-label platforms that service providers can deploy under their own brand to offer hosted UC and contact centre services to business customers.
Product Portfolio
HoduCC Contact Centre: A multi-tenant cloud contact centre platform supporting inbound, outbound, and blended operations. Features include automatic call distribution, interactive voice response, predictive dialling, omnichannel support (voice, email, chat, SMS, WhatsApp), call recording, and real-time analytics. HoduCC supports WhatsApp Business Calling integration, relevant for South African businesses that rely heavily on WhatsApp for customer communication.
HoduPBX: A multi-tenant IP PBX platform designed for service providers who want to offer hosted PBX services. The platform supports multi-tenancy, white-labelling, and self-service portals for end customers, with features including auto-attendant, call routing, voicemail, conferencing, and CRM integration.
AI capabilities: HoduSoft has integrated AI transcription, sentiment analysis, and intelligent routing into its platforms, enhancing both agent productivity and customer self-service.
Why SA Resellers Should Consider HoduSoft
HoduSoft’s multi-tenant architecture is specifically designed for service providers and telecoms operators who want to build hosted UC and contact centre businesses. For South African resellers looking to launch their own branded hosted PBX or contact centre service without developing software from scratch, HoduSoft provides a ready-made platform. The WhatsApp Business integration is particularly relevant in the South African market where WhatsApp is the dominant messaging platform.
More information is available at hodusoft.com.
About the Author
Mechelle Gindra
Mechelle Gindra is the managing editor and lead content strategist at Telecoms-Channel, South Africa's dedicated intelligence platform for telecoms resellers, ICT distributors, and channel partners. She oversees the editorial team's AI-assisted content production pipeline, ensuring vendor news, market analysis, and regulatory updates are accurate, timely, and actionable for the SA telecoms channel community. With deep expertise in the South African telecoms reseller ecosystem, Mechelle directs coverage of vendor partner programmes, ICASA regulatory developments, wholesale market dynamics, and channel business strategy. She is responsible for maintaining Telecoms-Channel's editorial standards, fact-checking processes, and corrections policy.
