Cisco Webex is a comprehensive enterprise collaboration platform encompassing calling, meetings, messaging, and contact centre solutions. For South African businesses and resellers, a significant development in 2025 was the launch of a Webex media point of presence (PoP) in Cape Town, in partnership with Amazon Web Services. This local infrastructure means call media — both voice and video — stays within the region, delivering improved call quality, reduced latency, and compliance with data sovereignty requirements.
Webex Calling
Webex Calling is Cisco’s cloud-based enterprise phone system, providing PSTN connectivity, call management, and telephony features through the Webex platform. The Cape Town media PoP enhances the Webex Calling experience for South African users by processing call media locally rather than routing it through distant data centres.
Webex Calling integrates with the broader Webex suite, providing a single application for calling, meetings, messaging, and whiteboarding. The platform supports desk phones, softphones, and mobile applications.
Webex Contact Centre
Webex Contact Centre is Cisco’s cloud-based CCaaS platform, which also benefits from the Cape Town media PoP. The platform includes AI capabilities through the Cisco AI Assistant, which enables automated customer interactions through virtual agents, and Webex AI Agent for autonomous and guided self-service.
Key AI developments for 2026 include multi-agent collaboration using industry-standard protocols (agent-to-agent and Model Context Protocol), allowing Webex AI Agents to interact with third-party AI agents. A Translator Agent for Webex Calling is expected in the first half of 2026, providing real-time call translation.
Connected Intelligence
At Cisco Live EMEA 2026, Cisco introduced its “Connected Intelligence” vision for Webex, emphasising AI-powered collaboration across calling, meetings, and customer experience. This includes AI-generated meeting summaries, real-time transcription, and intelligent call routing based on customer context.
Why SA Resellers Should Consider Cisco Webex
The Cape Town media PoP changes the dynamics for Webex in South Africa. Previously, latency and data residency concerns were barriers to Webex adoption for local businesses. With in-region media processing, Webex Calling and Contact Centre become more viable options for South African enterprises. Cisco’s channel model means resellers and partners can sell and manage Webex deployments, with opportunities for recurring revenue through subscription licensing and managed services.
More information is available at webex.com.
About the Author
Mechelle Gindra
Mechelle Gindra is the managing editor and lead content strategist at Telecoms-Channel, South Africa's dedicated intelligence platform for telecoms resellers, ICT distributors, and channel partners. She oversees the editorial team's AI-assisted content production pipeline, ensuring vendor news, market analysis, and regulatory updates are accurate, timely, and actionable for the SA telecoms channel community. With deep expertise in the South African telecoms reseller ecosystem, Mechelle directs coverage of vendor partner programmes, ICASA regulatory developments, wholesale market dynamics, and channel business strategy. She is responsible for maintaining Telecoms-Channel's editorial standards, fact-checking processes, and corrections policy.
