About Mechelle Gindra
796 articles published on Telecoms-Channel
Mechelle Gindra is the managing editor and lead content strategist at Telecoms-Channel, South Africa's dedicated intelligence platform for telecoms resellers, ICT distributors, and channel partners. She oversees the editorial team's AI-assisted content production pipeline, ensuring vendor news, market analysis, and regulatory updates are accurate, timely, and actionable for the SA telecoms channel community. With deep expertise in the South African telecoms reseller ecosystem, Mechelle directs coverage of vendor partner programmes, ICASA regulatory developments, wholesale market dynamics, and channel business strategy. She is responsible for maintaining Telecoms-Channel's editorial standards, fact-checking processes, and corrections policy.
HoduSoft In 2026: Cloud Contact Centre And PBX Software For Service Providers — SA Guide
HoduSoft ships AI transcription, WhatsApp Business Calling, and enhanced multi-tenant architecture for its white-label CCaaS and UCaaS platforms. SA resellers…
Zoom In 2026: AI Companion, Phone And Contact Centre Platform — SA Guide
Zoom surpasses 10 million Phone seats, doubles contact centre customers to 1,300+, and launches AI Companion 3.0 with agentic automation.…
Sangoma In 2026: FreePBX, Asterisk And Enterprise Cloud UC Platform — SA Guide
Sangoma launches the GenAI Platform with AI transcription and sentiment analysis for FreePBX, plus a revamped Pinnacle Partner Program. SA…
Yealink In 2026: Global SIP Phone Market Leader With AI Meeting Solutions — SA Guide
Yealink holds 26% global IP phone market share and launched AI-powered meeting room solutions with Microsoft Copilot integration in 2025.…
Grandstream In 2026: Affordable IP Phones, Networking And Smart Building Solutions — SA Guide
Grandstream expands into Wi-Fi 7, AI-powered smart access, and all-in-one convergence platforms while maintaining its zero-licence-fee PBX advantage. SA resellers…
AudioCodes In 2026: Enterprise SBC Leader, Teams Integration And VoiceAI — SA Guide
AudioCodes enters 2026 as the global number-one enterprise SBC vendor with 25% ARR growth, a maturing AI voice platform, and…
Genesys In 2026: Cloud CX Platform Powering MTN SA And Enterprise Contact Centres — SA Guide
Genesys Cloud CX powered MTN SA to a 40% call volume reduction, received a $1.5B investment from Salesforce and ServiceNow,…
Microsoft Teams In 2026: Calling Plans, Copilot AI And Operator Connect For SA — SA Guide
Teams Phone hit $10/user/month in April 2025, Copilot now generates call summaries and meeting recaps, and Operator Connect is live…
Cisco Webex In 2026: Cape Town Media PoP, AI Agent And Enterprise Calling — SA Guide
Cisco launched a Cape Town media PoP in January 2025, bringing Webex Calling and Contact Center to South Africa with…
Mitel In 2026: Zoom Partnership, Hybrid UC And AI-Powered Contact Centre — SA Guide
Mitel completed a major debt restructuring in June 2025 and launched a Zoom-exclusive UCaaS partnership, a new AI contact centre…