After the recent launch of the 3CX V20 U7 ALPHA, which focused extensively on improving system management for administrators, the subsequent BETA release brings exciting new features. Among these, the introduction of a dedicated Supervisor role stands out, designed to streamline call center operations and enhance the overall user experience. This update also includes improvements for faster offloading of call recordings, allowing for quicker access to call audio metrics. Let’s dive deeper into the key features of this release.
Recap of the ALPHA Release
The previous ALPHA update laid the groundwork with several enhancements focused on system administration, health monitoring, and data management. Key features included:
- System Watcher: This feature provides native monitoring of core services and system metrics, ensuring automatic restarts in case of failures.
- Amazon S3 Support: With the addition of AWS S3 buckets, users can now utilize remote storage for backups, recordings, voicemails, and chat data.
- Remote Storage Validation: The Admin Console now alerts administrators about any missing or incomplete storage configurations, enhancing reliability.
- Logging to SQL Databases: Support has been added for MySQL and Microsoft SQL Server, alongside existing options like PostgreSQL and BigQuery.
- External Metrics Offloading: This allows for the long-term analysis of system and call quality metrics by offloading them for better data handling.
- Encrypted Backups: Optional encryption has been introduced in Backup & Restore V2, along with overall performance improvements.
New Features and Fixes in Update 7 BETA
The Update 7 BETA introduces significant enhancements and fixes, proving beneficial for users and administrators alike.
New Features
- Schedule Options Enhancement: The Data Connectors now include a new frequency option called “Minutes.” This allows for data transfer every 15 or 30 minutes, greatly improving the accessibility of call-center metrics.
- Introduction of Supervisor Role: The new Supervisor role is designed to empower supervisors to view reports and manage departmental call handling without needing extensive permissions. This role aims to improve oversight and operational efficiency in call centers.
Bug Fixes
As part of the BETA release, several critical issues have been addressed, including:
- Corrected an issue where extension statistics call counts were multiplied due to rename operations.
- Fixed a problem where schedule options were not correctly applied post-restore.
- Resolved a deadlock situation when purging large volumes of voicemails.
- Restored the Receptionist role’s ability to override office hours.
- Eliminated various memory leaks that were affecting system performance.
- Updated several templates including Dstny FR, Drei SIP Connect, and 3C1B Telekom.
- Improved error messaging for better troubleshooting.
- Enhanced the multiselection combo box in reports for better usability.
- Fixed an issue causing restore failures due to an exception related to duplicated columns in the call database.
How to Upgrade to Update 7 BETA
For users eager to test out the new features, upgrading to Update 7 BETA is straightforward:
- Log in to the Admin Console.
- Navigate to System > Updates.
- Select Update 7 BETA and click Download.
⚠ Important: Please remember that this BETA version is intended for evaluation purposes only. It should not be deployed in production environments.
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Source Article: https://www.3cx.com/blog/releases/u7-beta-supervisor-role/
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About the Author
Mechelle Gindra
Mechelle Gindra is the managing editor and lead content strategist at Telecoms-Channel, South Africa's dedicated intelligence platform for telecoms resellers, ICT distributors, and channel partners. She oversees the editorial team's AI-assisted content production pipeline, ensuring vendor news, market analysis, and regulatory updates are accurate, timely, and actionable for the SA telecoms channel community. With deep expertise in the South African telecoms reseller ecosystem, Mechelle directs coverage of vendor partner programmes, ICASA regulatory developments, wholesale market dynamics, and channel business strategy. She is responsible for maintaining Telecoms-Channel's editorial standards, fact-checking processes, and corrections policy.
