February 28, 2025

Yeastar Enhances P-Series PBX with Advanced Outbound Call Center Features for SMB Growth

Yeastar Launches Outbound Call Center Module for P-Series PBX

Yeastar has introduced its latest feature: the Outbound Call Center module for the P-Series Phone System Software Edition. This exciting addition is designed to transform the award-winning PBX system into a comprehensive customer engagement platform, addressing essential needs in small to medium-sized business (SMB) outbound communications.

Key Features That Set Yeastar Apart

The newly integrated Outbound Call Center module offers a plethora of capabilities that empower SMBs to enhance their outbound operations. By facilitating automation and scalability, the module brings enterprise-level efficiency to small business environments.

Business managers can now exercise precise control over their outbound strategies with an innovative 3-in-1 Auto Dialer that supports Progressive, Power, and Agentless dialing modes. This flexibility allows companies to tailor their outreach methods to fit various business requirements effectively.

Moreover, the custom Direct Outward Dialing (DOD) feature ensures higher answer rates by displaying local caller IDs, enhancing the chances of engagement with prospective clients. The Prospects Importing feature, combined with Outbound Queues, simplifies the setup of large-scale campaigns and prioritizes calls effectively.

Real-time performance tracking is made possible through the Campaign Wallboard, a powerful tool providing live metrics on campaign performance, agent statistics, and detailed dialing logs. This instant feedback enables businesses to make immediate adjustments, ensuring maximum efficiency in their outreach efforts.

Empowering Frontline Agents

Frontline agents also experience significant improvements with the new Outbound Call Center module. The unified interface consolidates all essential functions, allowing agents to manage their assigned calls, access contact profiles, log call dispositions, and schedule callbacks—all without the need to switch between tabs. This streamlined approach not only accelerates workflows but also enhances compliance by tracking all interactions.

By minimising the manual tasks associated with dialing and logging, agents are freed to focus on high-value conversations, leading to better customer relationships and improved business outcomes. Yeastar’s commitment to empowering its users is evident in this feature-rich solution.

Join Us for a Live Stream Event

To delve deeper into the capabilities of the Outbound Call Center module, Yeastar is hosting a special live stream event on Tuesday, March 4, 2025, at 9 AM (GMT+0). The session, titled “Outbound Call Center: Reach More, Achieve More,” will provide an in-depth look at this innovative solution through a comprehensive product demonstration, live Q&A, and direct interaction with the Yeastar team. Don’t miss this opportunity to learn more about how the Outbound Call Center can revolutionize your business operations.

A Vision for the Future

The introduction of the Outbound Call Center module marks a significant milestone in Yeastar’s mission to democratize access to enterprise-grade tools for SMBs. In addition to the new outbound capabilities, Yeastar’s complete contact center suite already includes features for inbound and outbound call handling, omnichannel messaging (covering live chat, SMS, and social media), and popular CRM integrations.

Looking ahead, Yeastar has ambitious plans for further enhancements to the P-Series Phone System. Upcoming features on the 2025 roadmap include AI-driven tools, CRM integration templates, and richer reporting capabilities, all aimed at providing even greater value to small and medium-sized businesses.

About Yeastar

Yeastar is committed to making digital connectivity easily accessible, transforming how businesses communicate and connect. With a robust ecosystem of solutions and a global network of channel partners, Yeastar supports over 650,000 customers worldwide. For more information about Yeastar or to explore partnership opportunities, visit Yeastar’s official website.

Source Article: https://www.yeastar.com/news/yeastar-pseries-pbx-adds-outbound-call-center-capabilities/

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