Mitel, a renowned player in the field of business communications, recently revealed the recipients of its prestigious Global Partner Awards during the highly anticipated Mitel Next partner event of 2023. These awards recognize outstanding achievements throughout the past year, acknowledging exceptional revenue and seat growth, as well as the exceptional dedication of partners in delivering flexible and forward-looking communication solutions to customers. In an ever-evolving world, these solutions play a pivotal role in empowering businesses to modernize and adapt swiftly.
Winners for the Americas, Australia, and New Zealand regions include the following Mitel partners:
- ANZ Subscription Partner of the Year – Fastcom
- ANZ Partner of the Year – Essential Data and Voice
- SWA Partner of the Year – Marco Technologies LLC
- MiVoice Business Subscription Partner of the Year – IPRO
- Contact Center Partner of the Year – Morse Communications
- Hospitality Partner of the Year – Cloud 5 Communications
- Healthcare Partner of the Year – IPC
- Financial Services Partner of the Year – BSB
- Education Partner of the Year – High Point Networks
- Government Partner of the Year – Marco Technologies LLC
- LATAM Partner of the Year – Mexicana de Alta Comunicación
- Canadian Partner of the Year – Incotel-ISQ Inc
- US Growth Partner of the Year – IPC
- US Partner of the Year – Marco Technologies LLC
“As Mitel celebrates its 50th anniversary, we take great pride in acknowledging the achievements and commitment of our esteemed channel community,” stated Frank Skiffington, Senior Vice President of Americas Sales at Mitel. With unwavering dedication, Mitel aims to deliver adaptable and future-proof UC solutions that cater to diverse industries. By employing a customer-centric approach, we prioritize providing the best-in-class communications solutions that meet the unique needs of organizations at any stage of their journey with Mitel. Our valued partners play a pivotal role in this endeavor, possessing an in-depth understanding of evolving customer requirements. Together, we are poised for further growth and success, equipping the organizations we serve to thrive with the right communication solutions, be it on-premises, hybrid, or cloud-based.
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What This Means for SA Resellers
Mitel’s Global Partner Awards highlight the importance of channel investment in the Mitel ecosystem — a message directly relevant to South African resellers who carry Mitel’s MiVoice Business and MiCloud platforms. Despite Mitel’s well-publicised financial difficulties and restructuring in recent years, the company retains a significant installed base in South Africa, particularly in enterprise accounts and the public sector. Understanding how to maintain and migrate this installed base is a commercial priority for the SA reseller community.
For South African Mitel partners, the partner awards programme is a signal that Mitel continues to invest in its channel relationships and recognise top performers. Maintaining an active Mitel partnership — including keeping certifications current and engaging with Mitel’s partner portal and training resources — is important for protecting existing Mitel client relationships as the market evolves. Mitel clients looking for upgrade paths need trusted resellers who understand both the incumbent Mitel environment and the available migration options.
Looking forward, SA resellers with large Mitel installed bases should develop a clear migration strategy for these clients. Whether that migration is to Mitel’s own cloud platforms, to alternative vendors like 3CX or Yeastar, or to cloud-native UC platforms, having a documented migration approach and the technical capability to execute it is what will determine which resellers win or lose when Mitel’s SA installed base begins its technology refresh cycle in earnest.
About the Author
Mechelle Gindra
Mechelle Gindra is the managing editor and lead content strategist at Telecoms-Channel, South Africa's dedicated intelligence platform for telecoms resellers, ICT distributors, and channel partners. She oversees the editorial team's AI-assisted content production pipeline, ensuring vendor news, market analysis, and regulatory updates are accurate, timely, and actionable for the SA telecoms channel community. With deep expertise in the South African telecoms reseller ecosystem, Mechelle directs coverage of vendor partner programmes, ICASA regulatory developments, wholesale market dynamics, and channel business strategy. She is responsible for maintaining Telecoms-Channel's editorial standards, fact-checking processes, and corrections policy.
