Discover how virtual agent technology is reshaping contact center operations, enhancing efficiency and customer satisfaction. Learn about the benefits and capabilities of these innovative tools.
The recent release of Update 5 BETA 2 brings significant improvements and expanded support for DECT devices. This update addresses several crucial issues and enhances system functionality, making it a pivotal upgrade for users.
Sangoma Technologies has launched its innovative GenAI platform, setting new standards in business communication. With powerful AI-driven features, this platform enhances customer engagement and operational efficiency in various sectors, including healthcare and customer service.
Smarsh has taken a significant step forward in the voice compliance sector by acquiring CallCabinet. This move aims to enhance their offerings with advanced technology, providing businesses across various sectors with improved operational efficiencies.
Webex Events and Webinars has been named the premier webinar software for 2025 by G2. Discover the features and awards that set Webex apart from competitors like Zoom and Livestorm.
Integrating with Microsoft Teams can unlock significant benefits for IT providers. Discover how to leverage Teams for growth and customer satisfaction.
Explore groundbreaking new features in Microsoft Teams announced at Ignite 2024, enhancing collaboration and productivity for hybrid teams. Discover how AI-driven solutions will transform your workplace
Discover the latest Microsoft Teams January 2024 updates enhancing teamwork with new AI features and 3D meeting spaces for improved collaboration.
The new Microsoft Teams bulk installer streamlines app deployment across Windows devices for IT administrators, enhancing setup efficiency and performance.
Sign up as a reseller for Fibre and Wireless Connectivity, VoIP/UCaaS and more.
Our teams has access to an extensive supplier network that makes it easy for any telecoms company looking to tap into new markets or enter the telecoms industry. Take advantage of our expertise and contact us today to line you up with the best supplier partner for your business.
Discover how Unified Communications (UC) plays a crucial role in enhancing digital transformation strategies for businesses. This article delves into the benefits, implementation tips, and real-world examples to help you understand why UC is essential for modern enterprises.
As we approach 2025, the telecom landscape is set for significant transformations. This article delves into the key connectivity trends that will shape the industry, highlighting major innovations and advancements to keep an eye on.
Discover the essential differences between inbound and outbound call centers, along with valuable insights and tips. This guide will help you make informed decisions about your call center operations.
Cisco is expanding its cloud collaboration services in Sub-Saharan Africa with a new media point in Cape Town, enhancing employee and customer experiences. Discover how this innovative step is set to revolutionize communication in the region.
Discover the significant updates in 3CX Version 18 regarding license activation. This article unpacks the key features and changes to enhance your experience. Read on to learn how these updates can benefit your telecom operations.
Discover how Microsoft Teams is transforming workplace communication and collaboration, making remote work more efficient. This article delves into its features, benefits, and tips for maximising its potential.
Discover how to streamline your call flow management by updating extension statuses with dialing codes. This guide provides insights into optimising your telecom system for better efficiency and productivity.
Discover the latest updates in the P-Series for January 2025, featuring significant enhancements in hotel management capabilities and an informative missed call report. Dive into the new features designed to streamline operations and improve service delivery in the hospitality sector.
AI is reshaping the telecom industry, offering improved customer service, network management, and operational efficiency. Discover the tangible benefits and innovative applications of AI in telecom that are driving the sector forward.
Grandstream has officially opened its beta testing phase for the upcoming Software PBX. This is a unique opportunity for businesses to get ahead with cutting-edge communication technology. Discover what features you can expect and how to participate in the beta testing.
As we head toward 2025, the telecom industry is experiencing significant shifts in UC and collaboration. This article delves into the key trends and innovations that are set to reshape the market landscape, highlighting the importance of cloud solutions and strategic growth.
As the telecom industry evolves, understanding customer experience trends is vital for success. Discover the key innovations that will define customer interactions in 2025 and beyond.
Dstny has been named a leader in the 2024 Frost Radar for UCaaS in Europe, sharing accolades with industry giants. Discover the implications of this achievement for the company and the telecom landscape.
Selecting the right IP phone is crucial for your business’s communication efficiency. This guide explores key considerations for making an informed decision, ensuring compatibility and functionality for your specific environment.
As we look ahead to 2025, the landscape of unified communications is rapidly evolving. Discover how trends like GenAI adoption and hybrid work models are transforming the workplace and enhancing collaboration.
Unlock the secrets to thriving in South Africa’s competitive telecom landscape with these five pivotal strategies. From enhancing customer care to leveraging technology, discover how to propel your business forward.
Discover the transformative Wi-Fi trends predicted for 2025 by the Wireless Broadband Alliance. These innovations promise to enhance connectivity, security, and efficiency, shaping the future of our digital experiences.
The LG CreateBoard TR3DK series is revolutionizing workplace collaboration by enhancing productivity and engagement. Discover how this innovative technology is transforming meetings and teamwork in hybrid work environments.
Discover the innovative features of 3CX V20 Update 5 Alpha, designed to enhance communication and productivity. Learn how voicemail transcription, Teams integration, and multi-tenant improvements can benefit your business.
Discover the key contact center technology trends for 2025 that will shape customer experiences. From AI to cloud migration, learn how to stay ahead in the telecom industry.
Discover the transformative potential of cloud contact centers for enhancing customer interactions and operational efficiency. This guide explores key features, benefits, and how to choose the right solution for your business.
Discover how Ericsson-LG Enterprise’s iPECS UCP series provides flexible, scalable, and resilient communication solutions for businesses. Learn about its modular architecture and redundancy features that ensure operational continuity.
Explore how virtual collaboration tools have transformed the workplace and the ongoing relevance of in-person meetings. Discover the balance businesses need to strike for effective collaboration.
Sinch has unveiled its predictions for 2025, focusing on transformative trends in digital customer communications. Discover how businesses can prepare for an era defined by real-time responses, enhanced trust, and conversational commerce.
Discover how VOIP phones revolutionize communication for businesses, offering flexibility, cost savings, and advanced features. This guide explores their benefits, functionalities, and future prospects.
Discover the newly launched Queues app for Microsoft Teams, designed to enhance customer support and streamline call management. Learn how this innovative tool can elevate your organization’s service delivery and overall customer experience.
Explore the importance of understanding Total Cost of Ownership (TCO) for cloud voice solutions. Learn how to evaluate costs and benefits for telecom companies in South Africa.
Explore ICASA’s latest analysis of tariff notifications for the first half of 2024, revealing trends in pricing and regulatory compliance in South Africa’s telecom sector.
