Sangoma Technologies Corporation, a well-respected leader in the telecommunications industry, is expanding its offerings by utilizing Amazon Web Services (AWS) to provide scalable, secure, and unified cloud communication solutions. This strategic move is designed to cater to businesses seeking on-premises, cloud-based, or hybrid Communications as a Service (CaaS) solutions.
Leveraging AWS for Enhanced Communication
Sangoma’s decision to leverage a robust set of AWS services such as Amazon EKS, EC2, RDS, ElastiCache, ECR, S3, Route 53, and AWS Secrets Manager is a testament to its commitment to delivering high-quality business communication solutions. The integration of these services allows Sangoma to offer its Cloud UCaaS platform, known as Business Voice, along with advanced Contact Center solutions that ensure high availability, reliability, and agility.
This implementation not only simplifies the communications process for organizations but also provides the performance and stability that a cloud-native infrastructure offers. With AWS as its backbone, Sangoma aims to set a new standard in how businesses manage their communications.
Customer-Centric Approach
Charles Salameh, the CEO of Sangoma, emphasized the company’s dedication to customer satisfaction: “Our customers want simplicity and performance without compromise. With our services powered by AWS, businesses can consolidate their communication needs with one trusted provider on highly reliable cloud infrastructure. By building on AWS, we’re delivering a secure, scalable platform that’s purpose-built for the future.”
This customer-centric philosophy is evident in the success stories of various organizations that have adopted Sangoma’s solutions. For instance, a prominent healthcare provider that supports remote patient coordination and a nationally recognized breakfast restaurant chain with hundreds of locations have both reaped the benefits of Sangoma’s UCaaS and Contact Center solutions powered by AWS.
Real-World Impact on Businesses
Both companies have experienced significant improvements in their operational efficiencies. The large healthcare provider has enhanced patient care by connecting distributed teams, benefiting from AWS-powered 99.99% uptime, and ensuring compliance with HIPAA regulations to protect sensitive data. Meanwhile, the national breakfast restaurant chain has utilized the Sangoma platform at its headquarters to improve guest services and streamline operations. The solution provides clear communication, quick setup, disaster readiness, and reliable performance during peak business hours.
- The healthcare provider has successfully maintained high standards of patient care by utilizing the cloud’s reliability and security features.
- The restaurant chain has seen improved customer interactions and operational efficiency, directly correlating with the reliability of Sangoma’s solutions.
Steve Teitelbaum, Head of Telco for North America at AWS, noted, “Sangoma’s implementation of AWS helps organizations modernize communications, reduce costs, and run operations with confidence. We’re proud to support Sangoma’s mission to bring flexible, scalable communications to companies across industries so they can focus more on their core business operations.”
Key Features of Sangoma’s AWS-Powered Services
With AWS powering its services, Sangoma ensures global scalability, enterprise-grade security, and easy integration for businesses of all sizes. Some of the key AWS services utilized by Sangoma include:
- Amazon EKS & EC2: These services are instrumental for container orchestration and elastic computing resources.
- Amazon RDS & S3: Used for secure and scalable data storage solutions.
- Amazon ElastiCache & Route 53: These enhance performance and provide global failover capabilities.
- AWS ECR & Secrets Manager: These tools are crucial for DevOps efficiency and data protection.
As businesses increasingly adopt cloud-first strategies, Sangoma’s integration of AWS services stands as a leading example of how technology providers can deliver unified, mission-critical solutions that are adaptable to each customer’s evolving needs.
About Sangoma Technologies Corporation
Sangoma is a distinguished business communications platform provider, offering a comprehensive suite of solutions that includes UCaaS, CCaaS, CPaaS, and Trunking technologies. The company’s enterprise-grade communications suite is developed in-house and is available for deployment in cloud, hybrid, or on-premises environments. Over 40 years in the telecommunications market has established Sangoma as a trusted partner, with over 2.7 million UC seats across more than 100,000 customers. Sangoma has consistently been recognized in the Gartner UCaaS Magic Quadrant for ten consecutive years and is the primary developer of the open-source Asterisk and FreePBX projects, showcasing its commitment to innovation in communication technology.
For further information about Sangoma’s offerings, visit www.sangoma.com.
About Amazon Web Services (AWS)
Since its inception in 2006, AWS has established itself as the world’s most comprehensive and widely adopted cloud platform. Continually expanding its services, AWS now offers over 240 fully featured services for computing, storage, databases, networking, analytics, machine learning, artificial intelligence, Internet of Things (IoT), and much more. Millions of customers, including rapidly growing startups and major enterprises, rely on AWS to power their infrastructure, improve agility, and reduce costs. To learn more about AWS, please visit aws.amazon.com.
Source Article: https://telecomreseller.com/2025/08/12/sangoma-leverages-aws-to-deliver-flexible-secure-ucaas-and-contact-center-services/
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About the Author
Mechelle Gindra
Mechelle Gindra is the managing editor and lead content strategist at Telecoms-Channel, South Africa's dedicated intelligence platform for telecoms resellers, ICT distributors, and channel partners. She oversees the editorial team's AI-assisted content production pipeline, ensuring vendor news, market analysis, and regulatory updates are accurate, timely, and actionable for the SA telecoms channel community. With deep expertise in the South African telecoms reseller ecosystem, Mechelle directs coverage of vendor partner programmes, ICASA regulatory developments, wholesale market dynamics, and channel business strategy. She is responsible for maintaining Telecoms-Channel's editorial standards, fact-checking processes, and corrections policy.
