About Mechelle Gindra
796 articles published on Telecoms-Channel
Mechelle Gindra is the managing editor and lead content strategist at Telecoms-Channel, South Africa's dedicated intelligence platform for telecoms resellers, ICT distributors, and channel partners. She oversees the editorial team's AI-assisted content production pipeline, ensuring vendor news, market analysis, and regulatory updates are accurate, timely, and actionable for the SA telecoms channel community. With deep expertise in the South African telecoms reseller ecosystem, Mechelle directs coverage of vendor partner programmes, ICASA regulatory developments, wholesale market dynamics, and channel business strategy. She is responsible for maintaining Telecoms-Channel's editorial standards, fact-checking processes, and corrections policy.
Microsoft Teams Phone Hardware Retirement: What SA Resellers Must Do Before June 1
Microsoft is retiring certain Teams Phone hardware devices on 1 June 2026. SA resellers must audit client device inventories and…
Microsoft Teams Voice in South Africa: Direct Routing, Operator Connect and Call2Teams Explained — Reseller Guide
Three paths to Teams PSTN calling in SA: Operator Connect (Liquid), Direct Routing (AudioCodes/Ribbon SBCs), and Call2Teams middleware (Telviva/Dstny). Cost…
DECT vs Bluetooth Headsets: Which Wireless Technology Fits Your Business? — SA Reseller Guide
DECT delivers dedicated-spectrum reliability for call centres and fixed offices. Bluetooth offers multi-device flexibility for hybrid workers. Dual-connectivity headsets combine…
RTX In 2026: Enterprise DECT, Healthcare Handsets And IP65 Ruggedised Phones For Specialist Deployments — SA Guide
RTX A/S enterprise DECT handsets, IP base stations, and wireless solutions — antibacterial healthcare handsets, IP65 industrial ruggedised phones, and…
Enghouse Interactive In 2026: EnghouseAI Suite, Omnichannel Contact Centre And White-Label CX Platform — SA Guide
Enghouse Interactive's omnichannel contact centre software with EnghouseAI suite, automated quality management, and Aculab biometric authentication — distributed in South…
Cisco BroadWorks In 2026: Carrier-Grade UC For Service Providers, Webex Integration And 26+ Million Business Users — SA Guide
Cisco BroadWorks carrier-grade hosted UC platform with 40M+ users — integrated with Webex AI Assistant, AI Agent, and contact centre…
GoTo (LogMeIn) In 2026: GoTo Connect Cloud PBX, AI Contact Centre And LogMeIn Partner Network — SA Guide
GoTo (formerly LogMeIn) delivers GoTo Connect cloud PBX, GoTo Contact Center, and GoTo Resolve IT management — Gartner UCaaS Visionary…
Sangoma, Digium And Asterisk In 2026: GenAI IVR, FreePBX And The Open-Source UC Foundation — SA Guide
Sangoma Technologies — owner of Asterisk, FreePBX, Switchvox, and Star2Star UCaaS — launches GenAI platform with conversational IVR, call transcription,…
Aspect In 2026: WorkforceOS, AI-Powered Forecasting And Cloud Workforce Engagement For Contact Centres — SA Guide
Aspect WorkforceOS — the workforce engagement platform from Alvaria carrying Aspect Software's 50-year heritage — delivers AI-powered forecasting, scheduling, and…
Atos Unify / Mitel In 2026: OpenScape Under Mitel, Zoom Hybrid Cloud Partnership And 75 Million Users — SA Guide
Atos Unify's OpenScape platforms now under Mitel ownership — hybrid communications strategy, AI-powered contact centre analytics, Zoom UCaaS partnership, and…