About Mechelle Gindra
796 articles published on Telecoms-Channel
Mechelle Gindra is the managing editor and lead content strategist at Telecoms-Channel, South Africa's dedicated intelligence platform for telecoms resellers, ICT distributors, and channel partners. She oversees the editorial team's AI-assisted content production pipeline, ensuring vendor news, market analysis, and regulatory updates are accurate, timely, and actionable for the SA telecoms channel community. With deep expertise in the South African telecoms reseller ecosystem, Mechelle directs coverage of vendor partner programmes, ICASA regulatory developments, wholesale market dynamics, and channel business strategy. She is responsible for maintaining Telecoms-Channel's editorial standards, fact-checking processes, and corrections policy.
AI in Business: Insights on Agentics and Generative AI (Metrigy)
Explore how agentics and generative AI are transforming business and telecom operations. See real-world use cases of AI in business.
Automating Outbound Calls with the 3CX Call Control API in V20: Complete Guide for SA Resellers
Complete guide to 3CX V20 Call Control API for outbound call automation. Covers OAuth 2.0 authentication, V18-to-V20 breaking changes, SA…
Unified Communications: Elevating Guest Experiences in Hotels and Resorts | Sangoma
Unified Communications is revolutionising guest service in the hospitality industry. Explore how this technology enhances communication and improves overall guest…
AI Revolutionizes Team Collaboration Platforms, According to GlobalData Insights
The latest insights from GlobalData reveal how AI is reshaping team collaboration platforms. Discover how agentic AI is becoming a…
Maximizing Cost Efficiency and ROI with CPaaS Solutions: A Comprehensive Guide
CPaaS solutions can enhance your business communications by reducing costs and improving ROI. Learn about different pricing models and strategies…
AI’s Transformative Role in Business Success: Insights and Future Trends from Metrigy
Artificial intelligence is reshaping the business landscape, driving efficiency and enhancing customer engagement. Discover the key insights from Metrigy's latest…
Revolutionizing Call Data Records: The cdr_output System by 3CX
The new Call Data Records system at 3CX simplifies and enhances call data management. This upgraded architecture, featuring a single-table…
Q-KON and Vox Extend their Partnership to Encompass LEO services
Vox has teamed up with Q-KON to bring high-speed, low-latency LEO satellite connectivity to enterprise customers across Southern Africa.
Cisco Dominates Metrigy’s 2024 UCaaS MetriRank Report, Leading Telecom Innovations
The latest Metrigy report reveals Cisco's top position in the UCaaS market, highlighting its strategic advantages. Discover how Cisco outperforms…
3CX Softphone Update: Google Contacts Sync
Discover the latest 3CX softphone update with Google Contacts sync and enhanced features. Improve your business communication experience.