Cisco Dominates Metrigy’s 2024 UCaaS MetriRank Report

Metrigy’s annual MetriRank study assesses the leading providers in the Unified Communications-as-a-Service (UCaaS) sector, aiming to identify those best poised for long-term success. The 2024 report, released on March 26, 2025, ranks Cisco as the top provider in a competitive landscape marked by innovation and market dynamics.

The Significance of the UCaaS MetriRank Report

The UCaaS MetriRank report evaluates various metrics including market share, financial health, customer satisfaction, and overall product offerings. The comprehensive assessment helps businesses and industry professionals understand which vendors are excelling in delivering cloud-based communication solutions.

According to Diane Myers, senior research director at Metrigy, “Cisco leads our annual UCaaS MetriRank report, boasting the second-largest market share and the highest scores in financial metrics and product offerings. Additionally, Cisco has demonstrated above-average momentum, customer sentiment, and success metrics over the past two years. This performance is largely attributed to the successful transition of existing on-premises customers to their cloud-based Webex platform, alongside attracting new clients.”

Top Players in the UCaaS Market

Following Cisco in the rankings are other major players including:

  • Microsoft
  • Zoom
  • RingCentral
  • Verizon

Completing the list of the top ten UCaaS providers are:

  • 8×8
  • Gamma
  • GoTo
  • Nextiva
  • Vonage

These companies are recognized for their innovative offerings and market strategies, which position them well to compete in the growing UCaaS market.

Insights into the UCaaS Providers

While the above providers have secured their spots in the top ten, several others are being closely monitored by Metrigy, as they have not made the 2025 ranking. These include:

  • Comcast
  • Dialpad
  • Fusion Connect
  • Google
  • Intermedia
  • Sangoma
  • Wildex
  • Windstream

These firms are considered emerging competitors and could potentially disrupt the market in the coming years.

Understanding UCaaS

Unified Communications-as-a-Service (UCaaS) refers to a cloud-based suite of integrated communications and collaboration applications. To qualify as a UCaaS offering, a service must include the capability to make and receive calls to and from the public switched telephone network (PSTN). UCaaS solutions can range from telephone-only services to comprehensive packages that include features like meetings and messaging.

One of the key advantages of UCaaS is that the service provider manages all applications related to call control, although customers may opt to use local equipment for PSTN connectivity and remote site survivability. This flexibility allows businesses of all sizes—small, medium, and large—to enjoy cost-effective communication solutions with advanced features.

Market Growth and Future Projections

The global UCaaS market was valued at $20.6 billion in 2023, reflecting a year-over-year growth of 9%. Metrigy forecasts that the market will continue to expand at a compound annual growth rate (CAGR) of 5% from 2023 to 2028, potentially reaching $26.7 billion by 2028. This growth highlights not only the increasing adoption of cloud-based communication solutions but also the evolving needs of businesses adapting to digital transformation.

Conclusion

As organizations increasingly transition to cloud-based solutions, the insights provided by Metrigy’s UCaaS MetriRank report will be invaluable for decision-makers in selecting the right vendors. To access the complete report, including detailed methodologies, scoring criteria, and in-depth profiles of each provider, interested parties can reach out directly to Metrigy.

For more information about Metrigy’s UCaaS MetriRank study and to view the original report, please visit Metrigy.