About Mechelle Gindra
796 articles published on Telecoms-Channel
Mechelle Gindra is the managing editor and lead content strategist at Telecoms-Channel, South Africa's dedicated intelligence platform for telecoms resellers, ICT distributors, and channel partners. She oversees the editorial team's AI-assisted content production pipeline, ensuring vendor news, market analysis, and regulatory updates are accurate, timely, and actionable for the SA telecoms channel community. With deep expertise in the South African telecoms reseller ecosystem, Mechelle directs coverage of vendor partner programmes, ICASA regulatory developments, wholesale market dynamics, and channel business strategy. She is responsible for maintaining Telecoms-Channel's editorial standards, fact-checking processes, and corrections policy.
3CX V20 Update 8: AI Transcription, Call Summaries & Recording Controls Explained
3CX V20 Update 8 delivers AI call transcription, automated call summaries, AI-assisted provisioning, and enhanced call recording controls. Requires Professional…
Boosting Productivity with Microsoft Teams: Transformative Features for Effective Collaboration
Microsoft Teams is evolving with innovative features designed to enhance collaboration and personal productivity. Discover how it improves overall efficiency.
Bridging the CX Gap: Unlocking AI’s Potential in Customer Engagement with Infobip
A recent study by Infobip and Harvard Business Review reveals a significant gap in customer experience delivery.
3CX V20 Update 7: What SA Resellers Need to Know Before Updating
3CX V20 Update 7 Final is production-ready with enhanced security, improved stability, and better admin reporting. SA resellers should update…
Zoom Phone Surpasses 10 Million Seats, Revolutionizing Business Communication in the AI Era
Zoom Phone has achieved a significant milestone by surpassing 10 million seats globally, reflecting a shift in business communications.
P-Series PBX & YCM October 2025 Update: New Messaging API and Enhanced Features
Explore Yeastar’s P-Series PBX and YCM updates with Omnichannel Messaging API and enhanced Text-to-Speech for smarter, streamlined communications.
The Importance of Trusted Tech Partnerships in AI-Driven Customer Experience
As companies face AI complexities in customer experience, strong tech partnerships are vital to improve knowledge management and ensure AI…
Revamping Office Spaces: Strategies for Hybrid Work Success with Metrigy
As businesses adapt to hybrid work models, it's vital to create workspaces that foster collaboration for both in-office and remote…
Transforming Enterprise Networks: Harnessing AI for Intelligent Connectivity with GTT
Artificial intelligence is revolutionizing enterprise networks, turning them into agile, responsive infrastructures. Discover how GTT leads this transformation.
Essential Compliance Insights for UC&C Leaders from Metrigy
UC compliance is key. This article highlights risks of off-channel communication and shares strategies to help organisations protect data and…