AudioCodes is a global leader in VoIP media gateway and voice technology solutions. The company specializes in analog gateway products, media processing, and voice communications infrastructure that bridges legacy telephony systems with modern IP networks.
AudioCodes is a NASDAQ-listed voice technology leader with over 30 years of experience, trusted by 65 of the Fortune 100. The company generated US$245.6 million in revenue in 2025 and is the world’s leading enterprise Session Border Controller (SBC) vendor according to Omdia. For South African resellers, AudioCodes is most relevant as the gateway to Microsoft Teams voice: their Mediant SBCs are certified for Teams Direct Routing and Operator Connect, while the AudioCodes Live Platform enables managed Teams voice delivery as a service. With Westcon-Comstor as a Platinum distributor in South Africa and Axiz also carrying AudioCodes solutions, SA partners have strong local distribution and support. The growing VoiceAI business (up 35% year-on-year in 2025) adds an emerging revenue stream for forward-thinking partners.
Founded: 1993
Headquarters: Lod, Israel
Listed: NASDAQ: AUDC
2025 Revenue: US$245.6 million
Employees: ~1,200
Market Position: #1 Enterprise SBC vendor globally (Omdia)
SA Distributors: Westcon-Comstor (Platinum), Axiz
Key Certifications: Microsoft Teams Direct Routing, Operator Connect, Zoom, Genesys
VoiceAI Revenue: ~US$17 million (2025, +35% YoY)
AudioCodes Ltd. is an Israeli-founded, NASDAQ-listed company that has been building voice networking technology since 1993. The company started in voice compression and media processing, evolved into Session Border Controllers and media gateways, and now positions itself as a VoiceAI company — reflecting the growing role of artificial intelligence in voice communications.
With over 30 years of experience, AudioCodes has built a global reputation for enterprise-grade voice infrastructure. Their Mediant SBC family is the most deployed enterprise SBC in the world, and their solutions are certified for integration with Microsoft Teams, Zoom, Cisco Webex, Genesys Cloud and other leading platforms.
Microsoft Teams calling is not natively available in South Africa the way it is in some other markets. This means SA organisations that want full voice capabilities within Teams need to integrate third-party voice services — and AudioCodes is the leading enabler of exactly this. SA resellers can offer Teams Direct Routing (connecting PSTN via an AudioCodes SBC) or Teams Operator Connect (through a service provider using AudioCodes infrastructure).
This is one of the highest-demand opportunities in SA telecoms right now: enterprises have adopted Teams for chat and video, and now want voice calling integrated. Resellers who can deploy AudioCodes SBCs for Direct Routing or sell managed voice through the AudioCodes Live Platform are well-positioned to capture this revenue. Westcon-Comstor and Axiz both support SA partners with technical design, procurement and implementation assistance.
The Mediant family is AudioCodes’ flagship product line, available as hardware appliances (Mediant 500, 800, 2600, 4000, 9000), virtualised software (Mediant VE/CE/SE) and cloud-native (Mediant CNe) deployments. They handle SIP trunking, voice security, transcoding, call routing and interoperability between different voice platforms. Mediant SBCs are certified for Microsoft Teams, Zoom Phone, Genesys Cloud CX and other UCaaS/CCaaS platforms.
Live Platform is a multi-tenant SaaS platform that enables service providers and MSPs to deliver managed voice services. It supports Teams Direct Routing as a Service (DRaaS), Operator Connect, Zoom BYOC and multi-UCaaS voice delivery. For SA service providers, this is a turnkey way to offer managed Teams voice without building their own SBC infrastructure — Westcon-Comstor is the first pan-EMEA distributor to offer Live Platform to partners.
AudioCodes’ fastest-growing business line (up 35% in 2025 to ~US$17 million), VoiceAI includes meeting insights, voice transcription, conversational AI bots and AI-powered voice quality analytics. This is an emerging opportunity for SA partners looking to differentiate with AI-enhanced communications services.
AudioCodes manufactures Teams-certified IP desk phones (C470HD, C455HD, C435HD series) and meeting room devices (RX-Pad, RXV200). These complement SBC deployments by providing purpose-built hardware for Teams voice users who prefer a dedicated phone rather than a PC headset.
For SA organisations with legacy PBX systems or ISDN lines, AudioCodes media gateways bridge traditional telephony infrastructure with SIP-based platforms. This is essential for gradual migration projects where not all sites can cut over to IP simultaneously.
AudioCodes was founded in 1993 in Israel, giving it over 30 years of continuous operation in voice technology. The company has successfully navigated multiple technology transitions — from PSTN to VoIP, from on-premise to cloud, and now from traditional voice to AI-enhanced communications — demonstrating long-term viability that SA partners can rely on.
AudioCodes holds the #1 position globally for enterprise SBC revenues (Omdia rankings). Unlike competitors that offer SBCs as part of a broader UC portfolio, AudioCodes’ core identity is voice infrastructure. This specialisation means deeper interoperability testing, faster certification with platforms like Teams and Zoom, and more focused R&D investment. The Live Platform also gives AudioCodes a unique position as both a hardware vendor and a managed service enablement platform — partners can choose to deploy SBC hardware or consume voice-as-a-service through the cloud platform.
AudioCodes has strong distribution in South Africa through Westcon-Comstor (Platinum distributor) and Axiz. Westcon provides integrated solution design, procurement and implementation support, and is the first EMEA distributor to offer AudioCodes Live Platform to partners. Axiz highlights AudioCodes as essential for SA enterprises wanting full Teams voice capabilities, given that native Teams PSTN calling is not available locally.
The SA market opportunity centres on Microsoft Teams voice enablement, SIP trunking security (particularly for financial services and government), and managed voice services for MSPs. AudioCodes also offers comprehensive training through AudioCodes Academy, including SBC certification courses that help SA partners develop deep technical expertise.
AudioCodes partners through a global programme offering commercial benefits, sales enablement and technical support. The ideal SA partner is a service provider, system integrator or MSP with expertise in SIP, Microsoft Teams and enterprise voice. Partners with existing Teams or UC practices will find AudioCodes a natural addition — the SBC and Live Platform create recurring revenue streams through managed voice services, DRaaS and ongoing support contracts.
Westcon-Comstor is AudioCodes’ Platinum distributor in South Africa, providing full solution design, stock, licensing and implementation support. Axiz also distributes AudioCodes solutions, giving SA resellers two strong distribution options. Both distributors support partners with pre-sales engineering and access to AudioCodes’ training and certification programmes.
Westcon-Comstor is the Platinum AudioCodes distributor in South Africa, providing solution design, procurement and technical support. Axiz is also an AudioCodes distribution partner, giving SA resellers two strong local options for sourcing AudioCodes products and services.
Yes. Since native Teams PSTN calling is not available in South Africa, AudioCodes Mediant SBCs enable Teams Direct Routing, connecting SA PSTN services to Microsoft Teams. The AudioCodes Live Platform also offers Direct Routing as a Service (DRaaS) for managed delivery.
Live Platform is a multi-tenant SaaS platform that lets service providers deliver managed UCaaS voice services for Microsoft Teams, Zoom and other platforms. It automates onboarding, provides PSTN connectivity and includes management tools — enabling SA MSPs to offer Teams voice without building their own SBC infrastructure.
SA resellers can join AudioCodes’ global partner programme through Westcon-Comstor or Axiz. AudioCodes Academy offers SBC certification courses including EMEA-scheduled training, helping partners build deep technical expertise for Teams Direct Routing and voice infrastructure projects.
AudioCodes VoiceAI includes meeting insights, transcription, conversational AI bots and AI-powered voice analytics. This business grew 35% year-on-year in 2025, representing an emerging opportunity for SA partners to differentiate with AI-enhanced voice and communications services.