The latest release of the 3CX Windows Softphone, version 5.1 BETA, is packed with features designed to enhance the productivity of receptionists and improve overall communication within teams. This update introduces the ability to set call forwarding rules directly from the softphone interface, allows users to read and reply to messages via chat notifications, and offers significant improvements to the user experience. Let’s delve into the key new features and enhancements that make this version a must-have for any organization.

Receptionists Can Easily Set Call Forwarding Rules

With the 3CX Windows Softphone 5.1 BETA, users with receptionist-level privileges on PBX Version 20 Update 6 or later can efficiently manage call forwarding settings. This feature allows receptionists to check where calls are being forwarded and adjust rules as necessary, ensuring that no important calls are missed.

To set call forwarding, users simply navigate to the Team page, right-click on the desired team member, and select the Set Call Forwarding option. Here, they can view and modify the current call forwarding settings for that user.

Read and Reply Directly Through Chat Notifications

This version also introduces a convenient chat notification feature, enabling users to read messages and respond without needing to switch to the chat window. Users can quickly reply by clicking the Reply button or using the keyboard shortcut Ctrl+Enter to send their message.

Additionally, users can mark messages as read directly from the notification, streamlining their workflow and reducing distractions. To ensure notifications are received, users should verify that notifications for 3CX are enabled in Windows settings:

  • Click on the Start button.
  • Navigate to Settings > System > Notifications.
  • Ensure the 3CX radio button is turned on.

Provisioning 3CX Mobile Apps Made Simple

For users on PBX Version 20 Update 5 or later, this softphone version allows for the easy provisioning of 3CX mobile clients directly from the softphone. Users can access this feature by going to Settings and clicking on the QR Code button located next to their extension details. A dialog box will appear, providing links to download the app from store platforms, user guides, and a QR code.

To provision an account, users can simply scan the QR code from their 3CX mobile app, making setup seamless and efficient.

Get the app from the App Store or Google Play.

Set Status for Other User Extensions

In this update, receptionists and users with similar privileges can now set the status for other user extensions. This feature enhances team collaboration by allowing receptionists to manage the availability of team members more effectively.

To set a status, users can visit the Team page, right-click on a colleague’s name, and select the Set Status option. A dialog box appears where the current status can be updated, ensuring everyone is aware of their colleagues’ availability.

New Focus on Incoming Calls Feature

A notable addition in 5.1 BETA is the new setting called Focus on Incoming Calls. When enabled, this feature brings the app to the foreground upon receiving an incoming call, even if the app was minimized or closed. This ensures that receptionists never miss an important call.

However, if the app is open but hidden behind other windows, Microsoft restricts the app from automatically coming to the front. In such cases, the 3CX icon will flash in the taskbar, along with an incoming call notification banner, alerting users to the call.

Enhanced Keypad Functionality

The 5.1 BETA update also includes several enhancements to the keypad for improved usability:

  • The Keep on Top button is now easily accessible from the app’s title bar, located next to the Panel button.
  • The extension status is clearly visible beneath the text Enter name or number, enhancing user awareness.
  • Users can switch desk phone control functionality directly via quick action buttons in the keypad, allowing for seamless integration between the 3CX Softphone and registered desk phones or smartphones.
  • Control ringer volume directly from the Settings page with predefined values of 25%, 50%, 75%, or 100%, ensuring users can customize their ringer settings to their preference.
  • Automatically pause music from other sources when an incoming call is received. This feature is disabled by default but can be activated from the Settings page.

For a detailed breakdown of all updates, you can check the changelog.

How to Download 3CX Windows Softphone 5.1 BETA

To experience these new features, visit the Microsoft Store to find and install 3CX BETA. Note that it is advisable to avoid running the production version alongside the BETA to prevent any potential conflicts.

Join the Windows Softphone Community

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Source Article:https://www.3cx.com/blog/releases/windows-softphone-call-forwarding/