Vodacom Business Teams Up with Microsoft to Unveil Vodacom Operator Connect

In a strategic collaboration, Vodacom Business has emerged as a certified partner of Microsoft Teams Operator Connect in South Africa. This milestone paves the way for the introduction of Vodacom Operator Connect, a groundbreaking solution that redefines the provisioning, management, support, and billing of Microsoft Teams services. With this service, enterprises gain the advantage of utilizing their preferred telecommunications provider to empower Microsoft Teams calling functionalities.

The essence of Vodacom Operator Connect lies in delivering an effortless process to end-users. The Teams Admin portal familiar to many users becomes the hub for choosing the preferred operator, setting up numbers, and efficiently managing the entire environment. The significance of this integration extends to the financial realm, allowing Microsoft Teams users to trim their monthly fixed voice expenses. Additionally, by leveraging cloud-based telephony, the service elevates call quality, addressing the needs of over 300 million monthly active Teams users. This development comes at a pivotal time, following Microsoft’s announcement about the impending release of an upgraded, swifter version of Teams later in the year, underscoring the need for unwavering enterprise-grade reliability.


Joel Chacko, Executive Head of Department for Microsoft Services at Vodacom Business, accentuated the brand’s dedication to providing South African customers with premier communication services. As one of the select few Microsoft partners in the region delivering Microsoft Teams Calling through the Operator Connect model, Vodacom Business showcases its commitment to excellence.

Vodacom Business’ collaboration with Microsoft is firmly grounded in the aspiration to furnish customers with top-notch communication solutions. This accreditation serves as a testament to the brand’s prowess in delivering quality services and unwavering support for Microsoft Teams.

Shaun Reuben, Global Partner Solutions Director at Microsoft South Africa, emphasized the significance of Operator Connect for Microsoft Teams, highlighting how it fosters a contemporary calling experience. The paradigm shift from traditional hallway conversations to digital interactions necessitates a seamless integration of solutions. Vodacom Business’s partnership with Microsoft exemplifies this seamless integration, promising a user-friendly and expedited deployment.

Chacko reiterated the importance of catering to customer needs, emphasizing that Vodacom Business is dedicated to delivering innovative, reliable, and trusted solutions. The collaboration with Microsoft empowers customers to unlock the full potential of Microsoft Teams while leveraging Vodacom’s Operator Connect for enhanced connectivity. This aligns with Vodacom’s overarching goal of fostering an all-encompassing digital society.

To learn more about this collaboration read more here. 

For enterprises seeking further insights into Vodacom Operator Connect, they can click here or connect with their designated account manager.

Vodacom Business is a prominent player in the South African telecommunications landscape. As a certified Microsoft Teams Operator Connect partner, Vodacom Business is at the forefront of delivering cutting-edge communication solutions. The brand’s collaboration with Microsoft underscores its commitment to providing exceptional services to its customers, enhancing their digital experience and fostering connectivity in a rapidly evolving technological landscape.

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About Telecoms-Channel

Telecoms-Channel.co.za is your one-stop source for the latest news and insights from the telecoms industry in South Africa, where you get comprehensive coverage of the industry and keep up with the ever-evolving market landscape.

Whether you need to understand market trends, identify new opportunities, or stay informed of the latest developments, we have you covered.

In addition to bringing the best news together, we have access to an extensive supplier network that makes it easy for any telecoms company looking to tap into new markets or enter the telecoms industry. Take advantage of our expertise and contact us today to find your next partner!

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