Telviva is a South African market leader in cloud-based unified communications and contact centre solutions with 95,000 users and 17% market share across South Africa, Lesotho, UK, and Canada.
Telviva is a South African cloud communications company that has built one of the country’s leading UCaaS and CCaaS platforms, serving approximately 95,000 users and commanding a reported 17% share of the local cloud PBX market. Founded in 2004 and headquartered in Cape Town, Telviva integrates voice, video conferencing, instant messaging, contact-centre functionality, WhatsApp business messaging, and business intelligence into a single cloud-delivered service. For South African telecoms resellers, Telviva offers a locally developed, Teraco-hosted unified communications platform that can be resold or white-labelled, providing a compelling alternative to international UCaaS providers for businesses that prefer locally hosted, low-latency cloud communications.
Telviva is a South African-founded cloud communications company that provides unified communications as a service (UCaaS) and contact centre as a service (CCaaS) to businesses across South Africa and an expanding list of international markets. Founded in 2004, the company has spent two decades building a cloud communications platform that integrates voice calling, PBX functionality, video conferencing, instant messaging, contact-centre management, and business intelligence into a single, browser and app-accessible service. CEO David Meintjes has led the company through its evolution from a VoIP provider into a comprehensive UCaaS platform that now serves approximately 95,000 users.
Telviva’s platform is hosted across Teraco data centre facilities in Johannesburg, Cape Town, and Durban, ensuring low-latency service delivery to users across South Africa’s major commercial centres. The company has expanded internationally with operations in Lesotho, the United Kingdom, and Canada, and is in the process of extending its service to Australia. Despite this international growth, South Africa remains Telviva’s core market, where the company has built a commanding position with an estimated 17% share of the cloud PBX market.
Telviva stands out in the South African UCaaS market because its platform is designed and built for local market conditions. Unlike international UCaaS providers whose nearest data centres may be in Europe or the Middle East, Telviva’s infrastructure is hosted in Teraco’s South African facilities, delivering the low latency and local redundancy that voice and video services require for a good user experience. The platform understands South African numbering, integrates with local carriers for number porting, and provides support from a local team that operates in the same time zone as its customers.
For resellers, Telviva offers an opportunity to sell a comprehensive UCaaS and CCaaS platform without building or operating the underlying infrastructure. Partners can integrate Telviva’s services into their managed-services offerings, bundling cloud communications with their existing IT support, connectivity, or security services. The platform’s inclusion of WhatsApp Business integration, which Telviva has highlighted as a key feature, is particularly relevant in the South African market where WhatsApp is the dominant messaging platform for both personal and business communication. Resellers who can position Telviva’s omnichannel capabilities — combining voice, video, chat, WhatsApp, and CRM integration — offer their customers a genuinely differentiated communication solution.
Telviva One is the company’s flagship unified communications platform, delivering cloud PBX, voice calling, video conferencing, instant messaging, presence management, and file sharing through a single subscription service. The platform is accessible via desktop applications, web browsers, and mobile apps for iOS and Android, enabling users to work from any location with an internet connection. Telviva One replaces traditional on-premise PBX hardware with a cloud-delivered service that scales from a handful of users to hundreds of seats across multiple locations.
The cloud PBX component includes all the features that businesses expect from a modern phone system — hunt groups (parallel, serial, and circular), auto-attendant, IVR menus, call queuing, voicemail-to-email, call recording, call forwarding, time-based routing, ring groups, and conference calling. Advanced features include find-me/follow-me routing that can ring desk phones, mobile phones, and softphone apps simultaneously, ensuring that calls are never missed regardless of where the user is working. The PBX is managed through a web-based administration portal that gives IT administrators full control over users, call routing, and system configuration.
Telviva’s contact-centre platform provides omnichannel customer engagement across voice, video, WhatsApp, web chat, and email. The CCaaS solution includes skills-based routing, queue management, wallboards, supervisor monitoring, agent performance analytics, and CRM integration. The Telviva One Premium tier integrates all these channels into a single agent interface, allowing contact-centre staff to handle customer interactions across multiple channels from one screen. Automation capabilities enable businesses to create chatbots and workflow triggers that handle routine enquiries, freeing agents for complex interactions.
Telviva provides SIP trunk voice termination services for businesses that want to keep their existing on-premise PBX systems but switch from ISDN or analogue lines to more cost-effective SIP connectivity. The SIP trunk service connects to the Telviva voice network, providing local, national, mobile, and international calling with competitive per-minute rates. This product serves as an entry point for resellers — they can initially offer SIP trunking to customers with existing PBX hardware, then migrate those customers to the full Telviva One UCaaS platform when their on-premise systems reach end of life.
Telviva has integrated WhatsApp Business messaging into its UCaaS and CCaaS platforms, allowing businesses to manage WhatsApp conversations alongside traditional voice calls, video meetings, and other communication channels. In South Africa, where WhatsApp has become the de facto business communication tool for many industries, this integration is a significant competitive advantage. Customers can send enquiries via WhatsApp and have them routed to the same contact-centre queues and agents that handle voice calls, creating a truly omnichannel customer experience.
Telviva includes business intelligence and analytics tools that provide insights into call volumes, peak hours, agent performance, customer satisfaction, and communication patterns. These analytics help businesses optimise their communication operations, identify staffing gaps, and measure the effectiveness of their customer engagement strategies. For resellers offering managed services, the analytics capabilities create opportunities for ongoing consulting and optimisation services on top of the base UCaaS subscription.
Telviva was founded in 2004, giving it more than two decades of experience in the South African cloud communications market. The company entered the market during the early days of commercial VoIP in South Africa, when most businesses were still reliant on Telkom fixed lines and ISDN circuits. Over the following two decades Telviva evolved from a VoIP provider into a comprehensive UCaaS and CCaaS platform, progressively adding video conferencing, instant messaging, contact-centre functionality, and business intelligence to its core voice offering.
The company’s longevity in the South African market is a significant competitive advantage. Telviva has navigated the country’s unique telecoms challenges — including inconsistent internet quality, load shedding, and a complex regulatory environment — and built a platform that is resilient to these conditions. The deep institutional knowledge accumulated over twenty years of serving South African businesses translates into better service reliability, more relevant feature development, and more effective local support than newer or internationally-based competitors can typically offer.
Telviva’s primary differentiator is its position as a locally developed UCaaS platform with deep South African market expertise. While global UCaaS giants like Microsoft Teams, Zoom, and RingCentral provide communication tools, Telviva offers a purpose-built South African platform that integrates natively with local carriers, understands local numbering, and is hosted in Teraco’s South African data centres for optimal latency and data sovereignty. This local focus extends to feature development — the WhatsApp Business integration, for example, was prioritised because of WhatsApp’s dominance in South African business communication.
The convergence of UCaaS and CCaaS on a single platform is another key differentiator. Many competing solutions require separate platforms for internal UC and customer-facing contact-centre operations, creating integration complexity and higher costs. Telviva delivers both capabilities through a unified platform, meaning that a business can use the same system for internal collaboration, external communication, and contact-centre operations. The business intelligence layer that sits across all these capabilities provides insights that are impossible to achieve with fragmented communication tools.
Telviva has established itself as one of the most prominent UCaaS providers in the South African market, with approximately 95,000 users and an estimated 17% market share in cloud PBX. The company’s platform is used across a wide range of industries including financial services, professional services, retail, healthcare, education, and government. The Teraco data centre hosting across Johannesburg, Cape Town, and Durban ensures geographic redundancy and low-latency service delivery to South Africa’s major commercial centres.
The company has been active in thought leadership around the future of business communications in South Africa, with CEO David Meintjes regularly contributing to industry publications on topics including AI-powered communications, the shift from on-premise to cloud, and the role of WhatsApp in business customer engagement. Telviva’s 2025 roadmap includes expanded AI capabilities, deeper integration options, and smarter customer journey orchestration — positioning the platform for the next phase of UCaaS evolution in the South African market.
Key partnerships extend Telviva’s reach beyond its direct sales channel. Companies like Huge Connect offer cloud telephony and SIP solutions powered by Telviva’s platform, demonstrating the white-label and partnership models available to resellers. The company’s international expansion to the UK, Canada, and soon Australia is built on the same platform that serves South African customers, leveraging Telviva’s proven technology in new markets.
Telviva works with channel partners including IT managed-service providers, telecoms resellers, and systems integrators who want to add cloud communications to their service portfolios. Ideal partners are companies with existing business customer relationships who can bundle Telviva’s UCaaS and CCaaS solutions with their complementary services — whether that is IT support, connectivity, cybersecurity, or business consulting. The partner model allows resellers to earn recurring revenue on Telviva subscriptions while Telviva handles the platform operations, maintenance, and feature development.
Partners benefit from Telviva’s local support team, training resources, and marketing collateral. The platform’s web-based administration makes it straightforward for partners to provision and manage customer accounts without deep telecoms engineering expertise. For partners who serve the contact-centre market, Telviva’s CCaaS capabilities open up higher-value engagements that combine technology with consulting around customer experience strategy, workflow automation, and omnichannel engagement design.
As a cloud service provider, Telviva delivers its products as hosted services rather than through a physical distribution channel. The company’s UCaaS, CCaaS, and SIP trunking services are provisioned directly through Telviva’s platform, with partners and customers accessing the service through web portals and applications. There is no hardware to distribute — though Telviva’s platform works with any standard SIP phone, and partners can source endpoints from distributors like MiRO, Switchcom, or Scoop to complement the cloud service.
Resellers interested in becoming Telviva partners should contact the company directly through their website at telviva.co.za. The partnership discussion typically covers the reseller’s target market, existing customer base, and desired engagement model. Telviva offers flexibility in how partners engage — from simple referral arrangements through to deeper integrations where the partner manages the customer relationship and first-line support while Telviva provides the underlying platform and escalation support.
To become a Telviva partner in South Africa, contact the company directly through their website at telviva.co.za to discuss partnership opportunities. Telviva works with IT managed-service providers, telecoms resellers, and systems integrators who want to add cloud communications to their service offerings. Partnership models range from referral arrangements to deeper integrations where you manage the customer relationship. No specific hardware investment is required as Telviva is a cloud-delivered service.
Telviva’s UCaaS and CCaaS platform is hosted across Teraco data centre facilities in Johannesburg, Cape Town, and Durban — South Africa’s three major commercial centres. Teraco is South Africa’s leading carrier-neutral data centre provider, offering tier-three facilities with redundant power, cooling, and connectivity. This local hosting ensures low latency for voice and video calls, data sovereignty for South African businesses, and geographic redundancy across multiple facilities.
Yes, Telviva has integrated WhatsApp Business messaging into its UCaaS and CCaaS platforms. Businesses can receive and respond to customer WhatsApp messages through the same interface used for voice calls, video meetings, and web chat. WhatsApp conversations can be routed through the contact-centre queue system with skills-based routing, recorded for compliance, and tracked through Telviva’s analytics dashboard. This omnichannel capability is particularly valuable in South Africa where WhatsApp is the dominant messaging platform.
Yes, Telviva One is designed as a complete replacement for on-premise PBX systems. The cloud platform provides all standard PBX features including extensions, hunt groups, auto-attendant, IVR, call recording, voicemail, and call forwarding, plus additional capabilities like video conferencing, instant messaging, and mobile apps that traditional PBX systems cannot match. You can port your existing phone numbers to Telviva and use either SIP desk phones or softphone applications. If you prefer a phased migration, Telviva also offers SIP trunking to connect your existing PBX while you transition.
Microsoft Teams provides collaboration tools with optional phone system capabilities through Teams Phone licensing and a compatible SIP trunk provider. Telviva is a purpose-built UCaaS platform designed from the ground up for business telephony. Telviva’s advantages include native South African hosting for low-latency voice, built-in contact-centre functionality, WhatsApp integration, and deep integration with local carriers for number porting and call routing. Teams excels in productivity collaboration, document sharing, and integration with the Microsoft 365 ecosystem. Many South African businesses use both — Teams for internal collaboration and Telviva for external voice communications and contact-centre operations.