Telviva: SA’s Leading Cloud PBX and UCaaS Provider
Telviva, formerly Connection Telecom, is a South African cloud communications provider established in 2004. The company has grown to become the SA market leader in Cloud PBX and Unified Communications and Collaboration (UC&C), serving approximately 95,000 users with an estimated 17% market share. Telviva operates its own multi-tenant cloud communications platform hosted across Teraco data centres in Johannesburg, Cape Town, and Durban.
As a Tier 1 provider with its own infrastructure and engineering teams, Telviva is not a reseller of another platform — it owns and operates the underlying technology stack, giving it direct control over service quality, feature development, and support.
UCaaS — Unified Communications as a Service
Telviva’s core UCaaS offering integrates voice, video, messaging, and chat into a single platform accessible across any device. The solution connects with popular CRM systems and social media channels, providing what the company calls a “single pane of glass” for business communications. Features include managed firewall services, quality of service management, SLA-backed support, and business process automation.
The platform is designed to work regardless of existing back-end systems or technology vendors, emphasising interoperability as a core design principle.
CCaaS — Contact Centre as a Service
Telviva also offers a Contact Centre as a Service solution for organisations that need inbound voice or omnichannel capabilities across multiple digital channels. This extends the core UC platform into a full contact centre environment, covering agent management, call routing, and integration with digital channels.
Call2Teams — Microsoft Teams Voice Integration
In 2025, Telviva launched Call2Teams, described as a South African first-to-market SaaS solution that provides native voice capability within Microsoft Teams. The integration connects Microsoft Teams with Telviva’s voice system, extending PBX functionality into the Teams environment. Telviva positions this at approximately 40% savings compared to using the traditional Microsoft Teams Phone system.
Pricing
Telviva’s “Business in a Box” entry-level bundle starts from R1,000 per month for five users, designed for small businesses entering the cloud UC space.
Why SA Resellers Should Consider Telviva
Telviva’s position as the SA market share leader in cloud PBX, combined with its own infrastructure and Tier 1 status, makes it a credible option for resellers looking to partner with a locally-built platform. The Call2Teams offering is particularly relevant for the growing number of businesses using Microsoft Teams who need voice integration without the cost of Microsoft’s own telephony licensing. Named clients include Tevo, Intercape, and the Garrun Group.
About the Author
Mechelle Gindra
Mechelle Gindra is the managing editor and lead content strategist at Telecoms-Channel, South Africa's dedicated intelligence platform for telecoms resellers, ICT distributors, and channel partners. She oversees the editorial team's AI-assisted content production pipeline, ensuring vendor news, market analysis, and regulatory updates are accurate, timely, and actionable for the SA telecoms channel community. With deep expertise in the South African telecoms reseller ecosystem, Mechelle directs coverage of vendor partner programmes, ICASA regulatory developments, wholesale market dynamics, and channel business strategy. She is responsible for maintaining Telecoms-Channel's editorial standards, fact-checking processes, and corrections policy.
