Ericsson-LG Enterprise is a Unified Communications leader from a joint venture between Ericsson (75%) and LG Electronics (25%). The company offers the premium iPECS brand with complete Cloud and UC solutions for businesses of all sizes.
Ericsson-LG Enterprise is a joint venture between the Swedish telecoms giant Ericsson and LG Electronics of South Korea, producing the iPECS unified communications platform. iPECS is a well-established enterprise communications brand deployed in over 60 countries, with the cloud version (iPECS Cloud) now live in 10+ countries and handling 1.9 million calls per day at 99.999% uptime. In South Africa, iPECS Cloud is available through Telkom Business (via a partnership with Aria Technologies Africa), giving the platform local credibility and Telkom’s enterprise distribution reach. For SA resellers, iPECS offers a complete UC stack — on-premise, cloud and hybrid — with an AI-enhanced roadmap that includes UCaaS and CCaaS convergence. The platform’s enterprise heritage, Telkom partnership and high-availability architecture make it a strong contender for resellers serving mid-market and enterprise customers.
Joint Venture: Ericsson (Sweden) + LG Electronics (South Korea)
Founded: 2005 (joint venture)
Headquarters: Seoul, South Korea
Platform: iPECS (on-premise: iPECS UCP; cloud: iPECS Cloud)
iPECS Cloud Uptime: 99.999%
iPECS Cloud Scale: 3,600+ platforms live, 1.9M calls/day
Countries: 60+ (on-premise); 10+ (cloud)
SA Partner: Telkom Business + Aria Technologies Africa
2025 Focus: AI integration, UCaaS-CCaaS convergence
Deployment: On-premise, cloud, hybrid
Ericsson-LG Enterprise is a joint venture formed in 2005 between Ericsson (the global telecoms infrastructure leader) and LG Electronics (the Korean technology conglomerate). The venture focuses on enterprise communications solutions, producing the iPECS platform that has become one of the most widely deployed UC systems in Asia-Pacific and is expanding globally through cloud delivery.
The iPECS brand encompasses a complete unified communications portfolio: on-premise PBX systems (iPECS UCP), cloud UC (iPECS Cloud) and contact centre capabilities. The combination of Ericsson’s telecoms expertise and LG’s manufacturing scale gives the venture a strong foundation for product development and global distribution.
iPECS Cloud’s arrival in South Africa through the Telkom Business partnership represents a significant opportunity for SA resellers. The platform’s 99.999% uptime and enterprise-grade architecture appeal to mid-market and enterprise customers who need reliability above all else. The Telkom distribution channel means iPECS Cloud benefits from Telkom’s enterprise sales reach, existing customer relationships and national infrastructure.
For resellers, the opportunity is twofold. First, iPECS Cloud offers a high-availability UCaaS platform to compete with 3CX, Euphoria Telecom and Microsoft Teams in the SA enterprise market. Second, the on-premise iPECS UCP platform serves customers who need to keep their communications infrastructure on-site — common in government, financial services and environments with compliance or latency requirements that cloud cannot easily meet.
The AI-enhanced roadmap (embedding AI into iPECS Cloud) and UCaaS-CCaaS convergence strategy give resellers a future-proof platform that will evolve beyond basic voice into intelligent communications. For resellers planning their portfolio 3-5 years ahead, this roadmap matters.
iPECS Cloud is the company’s flagship cloud UC platform, now deployed in 10+ countries with over 3,600 platforms live and handling 1.9 million calls per day. It provides voice, video, messaging, presence, mobility and collaboration features delivered from a multi-tenant cloud architecture. The 99.999% uptime SLA puts it among the most reliable UCaaS platforms globally.
iPECS UCP is the on-premise unified communications platform for organisations that need local control of their communications infrastructure. It supports voice, video, messaging and collaboration with integration options for CRM and business applications. Models scale from small business (tens of users) to large enterprise (thousands of users).
The iPECS platform includes contact centre capabilities that integrate with both cloud and on-premise deployments. Features include ACD, IVR, queue management, agent monitoring, wallboards and reporting. The 2025 roadmap includes AI-powered contact centre features that will blur the line between UC and CCaaS — giving agents intelligent tools for handling customer interactions.
iPECS includes video conferencing, team messaging, screen sharing and file collaboration capabilities. These integrated tools mean businesses can consolidate their communications stack into a single platform rather than using separate solutions for voice, video and chat.
iPECS Cloud supports mobile apps (iOS and Android) and desktop clients that provide full UC functionality from any location. For SA businesses with hybrid workforces, this means employees can access the same communication features whether they are in the office, at home or on the road.
The Ericsson-LG joint venture was established in 2005, giving it over 20 years of dedicated enterprise communications development. The parent companies bring much longer histories: Ericsson has operated in telecommunications since 1876, and LG Electronics since 1958. This combined heritage provides deep telecoms expertise, global manufacturing capability and R&D investment that smaller UC vendors cannot match.
iPECS Cloud’s 99.999% uptime is its headline differentiator — this five-nines availability means approximately 5 minutes of downtime per year, exceeding most competing platforms. The joint venture parentage (Ericsson + LG) provides R&D resources and global distribution that purpose-built UCaaS startups lack. The 2025 AI strategy and UCaaS-CCaaS convergence roadmap position iPECS as a platform that will evolve beyond traditional PBX functionality into intelligent communications — giving SA partners a future-proof investment.
Telkom Business selected iPECS Cloud to deliver UCaaS to South African enterprises, working with Ericsson-LG Enterprise and Aria Technologies Africa. This partnership gives iPECS Cloud access to Telkom’s enterprise customer base, national infrastructure and sales network. SA businesses can access iPECS Cloud through Telkom Business and authorised partners.
The on-premise iPECS UCP is also available in South Africa through Ericsson-LG’s partner network. SA resellers interested in iPECS should engage with Telkom Business for cloud deployments or contact Ericsson-LG’s regional team for on-premise opportunities. The Telkom relationship provides particular credibility for government and large enterprise deals where vendor scale and stability are evaluation criteria.
iPECS partners should have enterprise UC sales and technical capability, with the ability to deploy, configure and support cloud or on-premise communications platforms. Ericsson-LG offers iPECS Cloud certification that helps partners develop deep platform expertise. The ideal SA partner has relationships with mid-market and enterprise customers, can position iPECS against competing platforms (3CX, Teams, Euphoria), and has the capacity to deliver managed UC services on top of the platform.
iPECS Cloud is distributed in South Africa through Telkom Business in partnership with Aria Technologies Africa. Resellers can access iPECS through the Telkom partner ecosystem. For on-premise iPECS UCP, contact Ericsson-LG Enterprise’s regional team or visit ipecs.com for global partner programme information and certification details.
Yes. Telkom Business selected iPECS Cloud to deliver UCaaS to SA enterprises through a partnership with Ericsson-LG Enterprise and Aria Technologies Africa. SA businesses can access iPECS Cloud through Telkom and authorised partners.
iPECS Cloud operates at 99.999% uptime (five nines), meaning approximately 5 minutes of downtime per year. This makes it one of the most reliable UCaaS platforms globally, with over 3,600 platforms live and handling 1.9 million calls per day.
Yes. iPECS Cloud provides UCaaS from the cloud, while iPECS UCP is the on-premise platform. Hybrid deployments are also supported, allowing SA organisations to choose the model that fits their compliance, latency and budget requirements.
SA resellers can access iPECS through the Telkom Business partner ecosystem for cloud deployments. iPECS Cloud certification is available to help partners build platform expertise. For on-premise opportunities, contact Ericsson-LG Enterprise’s regional team through ipecs.com.
Yes. iPECS includes integrated CCaaS capabilities with ACD, IVR, queue management, agent monitoring and reporting. The 2025 roadmap focuses on AI integration and UCaaS-CCaaS convergence, bringing intelligent contact centre features to the platform.