Ericsson-LG Enterprise (a joint venture between Ericsson and LG Electronics) manufactures the iPECS range of unified communications platforms, which have a significant installed base in South Africa primarily through Telkom’s enterprise division. The iPECS platform covers on-premise PBX, cloud UC, and contact centre solutions designed for mid-market and enterprise customers.
iPECS Platform
iPECS Cloud: A cloud-based UC platform providing hosted PBX, video conferencing, team messaging, and contact centre capabilities. iPECS Cloud is offered through service provider partners who host and manage the platform for their customers.
iPECS UCE: An on-premise UC server providing call control, voicemail, auto-attendant, and UC features for businesses requiring local infrastructure. The UCE platform supports SIP trunking and integrates with iPECS desk phones and DECT systems.
iPECS UCP: A unified communications and collaboration platform that adds video, presence, messaging, and mobility features to the core PBX functionality.
Contact centre: iPECS CCaaS provides cloud-based contact centre capabilities including ACD, IVR, call recording, and supervisor monitoring.
South African Market
In South Africa, iPECS has historically been closely associated with Telkom’s enterprise communications offering. The platform is deployed across a range of business sizes, from SME deployments to larger enterprise installations. The iPECS system is also available through independent channel partners and system integrators.
Why SA Resellers Should Understand Ericsson-LG iPECS
The iPECS installed base in South Africa — particularly through Telkom-associated deployments — represents an ongoing market for maintenance, support, and upgrade services. For resellers competing against iPECS or considering adding iPECS to their portfolio, understanding the platform’s capabilities and market positioning is important. The iPECS Cloud offering provides a path for existing on-premise customers to migrate to cloud UC while staying within the iPECS ecosystem.
More information is available at ipecs.com.
About the Author
Mechelle Gindra
Mechelle Gindra is the managing editor and lead content strategist at Telecoms-Channel, South Africa's dedicated intelligence platform for telecoms resellers, ICT distributors, and channel partners. She oversees the editorial team's AI-assisted content production pipeline, ensuring vendor news, market analysis, and regulatory updates are accurate, timely, and actionable for the SA telecoms channel community. With deep expertise in the South African telecoms reseller ecosystem, Mechelle directs coverage of vendor partner programmes, ICASA regulatory developments, wholesale market dynamics, and channel business strategy. She is responsible for maintaining Telecoms-Channel's editorial standards, fact-checking processes, and corrections policy.
