AVOXI is a cloud communications platform provider that empowers global businesses with telephony and enhanced VoIP services. The company offers toll-free services, international numbers, call recording, cloud PBX, and call center solutions through a cloud-native SaaS platform.
AVOXI is an Atlanta-founded cloud communications company (est. 2001) that specialises in international voice and contact centre solutions. With US$83 million in 2025 revenue, ~170 employees across 5 continents and phone number coverage in 170+ countries, AVOXI is a genuine global voice specialist. Critically for SA partners, AVOXI has offices in both Johannesburg and Cape Town with a dedicated local team and a South Africa contact number (+27 87 195 4000). Their cloud contact centre platform starts from US$19.99 per user/month and their channel partner programme offers wholesale virtual number services. For SA resellers serving BPOs, international call centres and global enterprises, AVOXI provides the international voice connectivity layer that local-only platforms cannot match.
Founded: 2001
Headquarters: Atlanta, Georgia, USA
SA Offices: Johannesburg and Cape Town
SA Contact: +27 87 195 4000
Employees: ~170 across 5 continents
2025 Revenue: ~US$83 million
Phone Number Coverage: 170+ countries
Outbound Caller ID: 80+ countries
User Satisfaction: 95% (SoftwareSuggest)
Starting Price: From US$19.99/user/month
AVOXI is a cloud communications provider focused on international voice connectivity for contact centres, BPOs, hotels, tour operators and global enterprises. Founded in 2001 in Atlanta, the company has grown to serve customers worldwide from offices in the US, UK, South Africa, Costa Rica and Jamaica.
Unlike UCaaS platforms that focus on internal team collaboration, AVOXI’s core strength is international voice — providing local and toll-free phone numbers in 170+ countries, cloud contact centre software and SIP trunking with global reach. This makes AVOXI particularly relevant for organisations that need to be locally reachable in multiple countries or that run contact centre operations serving international markets.
South Africa is a major BPO and outsourced contact centre destination, with operators in Cape Town, Johannesburg and Durban handling calls for UK, US, Australian and European clients. These operations need reliable international voice connectivity — local DIDs in the countries they serve, outbound caller ID that shows local numbers, and carrier-grade voice quality across borders.
AVOXI fills this gap. SA resellers who serve BPOs and international contact centres can partner with AVOXI to provide the voice connectivity layer, while the BPO handles agent operations. The wholesale virtual number service allows partners to resell AVOXI’s international number portfolio under their own commercial terms, creating a recurring revenue stream tied to call volumes and number rentals.
For resellers who currently only offer domestic voice, adding AVOXI’s international capabilities opens up an entirely new customer segment without building international carrier relationships from scratch.
AVOXI’s CCaaS platform provides inbound call routing, cloud IVR, automatic call distribution (ACD), call monitoring (barge, whisper, listen), call analytics, quality scoring, call recording and CRM integration. It is designed for contact centres of all sizes, from small teams to large BPO operations, and is fully cloud-based with no on-premise infrastructure required.
AVOXI can provision local DID numbers and toll-free numbers in 170+ countries, often within minutes. This is the company’s original core product and remains a key differentiator. For SA contact centres serving international clients, having a local number in the client’s country is essential for customer experience and call answer rates.
AVOXI supports local outbound caller ID in 80+ countries, meaning SA contact centre agents can display a local number when making outbound calls to international prospects or customers. This significantly improves answer rates compared to calling from a South African number.
For organisations with existing PBX infrastructure, AVOXI provides international SIP trunking with global termination. This allows SA businesses to route international calls through AVOXI’s network for competitive rates and reliable quality.
The platform includes real-time dashboards, historical reporting, call tagging, quality scoring and performance analytics. Voicemails are automatically transcribed and sent to email, and call recordings are stored with CRM integration for compliance and quality management.
AVOXI was founded in 2001, giving it over 24 years of experience in international voice communications. The company has grown steadily to US$83 million in annual revenue with a lean team of ~170 employees, indicating strong operational efficiency and a scalable platform. Their SA offices have been operational for several years, demonstrating commitment to the African market.
AVOXI’s differentiator is its deep international voice capability. While many cloud platforms offer basic international calling, AVOXI provides local presence (DIDs) in 170+ countries, outbound caller ID in 80+ countries and wholesale number services for partners — all from a single platform. The 95% user satisfaction rating and risk-free trial model lower the barrier for SA resellers to evaluate and onboard the platform. Having physical offices in Johannesburg and Cape Town with a local phone number is unusual for an international cloud voice provider and gives SA partners direct access to in-country support.
AVOXI maintains offices in Johannesburg and Cape Town with local staff managing services and supporting partners. Their SA contact number (+27 87 195 4000) provides direct access to the channel partner team. This local presence is a significant advantage over competitors that serve SA remotely from overseas offices.
The primary SA use case is powering international voice for BPOs and contact centres. Cape Town’s growing reputation as a top BPO destination means demand for international DIDs, outbound caller ID and reliable voice connectivity continues to grow. SA resellers serving this market can use AVOXI’s wholesale programme to build a voice connectivity business without heavy infrastructure investment.
AVOXI’s channel partner programme is designed for telecoms resellers, MSPs and IT service providers who serve contact centres, BPOs and international businesses. Partners receive wholesale pricing on virtual numbers and voice services, dedicated partner support and access to the AVOXI platform. The ideal SA partner has existing relationships with BPOs or international businesses and can position AVOXI’s voice connectivity as part of a broader communications solution.
AVOXI operates a direct partner model in South Africa rather than going through traditional distribution. Resellers can contact the AVOXI channel partner team on +27 87 195 4000 or +1 678 202 0645 to discuss partnership terms. The company provides wholesale virtual number services, partner portal access and dedicated channel support from their SA offices.
Yes. AVOXI has offices in both Johannesburg and Cape Town with local staff managing services and supporting partners. Their South Africa contact number is +27 87 195 4000.
AVOXI can provision local DID and toll-free phone numbers in over 170 countries, with outbound caller ID available in 80+ countries. Numbers can often be activated within minutes through their cloud platform.
AVOXI’s contact centre platform starts from US$19.99 per user per month. Pricing varies based on features, number of users and international number requirements. A risk-free trial is available for evaluation.
Yes. AVOXI offers a wholesale virtual number service through its channel partner programme. SA resellers can resell international DIDs and toll-free numbers under their own commercial terms, creating recurring revenue from number rentals and call volumes.
AVOXI is most relevant for SA BPOs and contact centres serving international clients, global enterprises needing local phone presence in multiple countries, and telecoms resellers looking to add international voice connectivity to their portfolio without building carrier relationships from scratch.