About Mechelle Gindra
796 articles published on Telecoms-Channel
Mechelle Gindra is the managing editor and lead content strategist at Telecoms-Channel, South Africa's dedicated intelligence platform for telecoms resellers, ICT distributors, and channel partners. She oversees the editorial team's AI-assisted content production pipeline, ensuring vendor news, market analysis, and regulatory updates are accurate, timely, and actionable for the SA telecoms channel community. With deep expertise in the South African telecoms reseller ecosystem, Mechelle directs coverage of vendor partner programmes, ICASA regulatory developments, wholesale market dynamics, and channel business strategy. She is responsible for maintaining Telecoms-Channel's editorial standards, fact-checking processes, and corrections policy.
Dstny Omnichannel: A Practical Guide to Selling Multi-Channel Contact Centres to SA Businesses
Dstny, a leading provider of telecommunications solutions, has launched a new platform called "Omnichannel in Focus." The platform is designed…
Maximizing Efficiency in Your Telecom Contact Center: 5 Cost-Reducing Tips
As a telecom industry professional, it's crucial to find ways to reduce expenses without compromising customer satisfaction or overall performance.…
The Benefits of Cloud-Based PBX Systems in the Telecoms Industry
Cloud-based PBX systems are becoming popular in the telecommunications industry due to their cost-effectiveness, flexibility, feature-richness, and reliability. Find out…
IDC Announces Digital Economy Theme for Upcoming CIO Summit in South Africa
As the digital economy continues to expand at an unprecedented rate, International Data Corporation (IDC) is delighted to announce that…
Understanding WiFi Calling: Benefits and Limitations
This blog post provides an overview of WiFi calling, a service that allows users to make and receive phone calls…
Microsoft and Zoom gain market share while Cisco loses in worldwide UCC market
This blog post summarizes the recent changes in the worldwide UCC (Unified Communications and Collaboration) market share of Microsoft, Zoom,…
The State of VoIP Security in South Africa: Key Threats and Defences for 2025
In this blog post, we will discuss the current state of VoIP phone security in 2023. We will explore the…
3CX DesktopApp Security Alert
We regret to inform our partners and customers that our Electron Windows App shipped in Update 7, version numbers 18.12.407…
South Africa’s Minimum Service Levels for ISPs and Mobile Networks: What Businesses Should Expect
In this blog post, we will discuss the new minimum service levels set by the South African government for mobile…
The Future of Telephony: What to Expect in the Telecom Industry
In this blog post, we will explore the future of telephony and what to expect in the telecom industry. We…