What Bicom Systems Does
Bicom Systems is a Canadian-headquartered unified communications company that has been developing its PBXware platform since 2003. PBXware is described as the first open-standards-based turnkey telephony platform, and it has been deployed across SMBs, enterprises, and government organisations worldwide. The company released version 7.6 of its product suite in January 2026, following version 7.5 in June 2025.
The platform brings together voice, video, contact centre features, and conferencing into a single system, with PBXware acting as the central hub around which Bicom’s other solutions — including gloCOM (unified communications client), sipPROT (SIP security), and Meeting (video conferencing) — are built.
PBXware Editions
PBXware is offered in three editions, each targeting a different market segment. The Business Edition serves individual organisations needing a full-featured IP PBX with unified communications. The Contact Center Edition adds agent management, queue handling, wallboards, and reporting for inbound and outbound call centre operations. The Multi-Tenant Edition is designed specifically for service providers and ITSPs, allowing them to host multiple independent customer instances on shared infrastructure.
All editions support both cloud-hosted and on-premise deployment. The cloud option offers managed infrastructure with no upfront hardware costs, while on-premise provides full control — relevant for organisations with specific regulatory or data sovereignty requirements.
Integration and Open Standards
PBXware integrates with widely used business applications including Salesforce, SugarCRM, Zendesk, Zoho, and Microsoft Dynamics. The platform is built on open SIP standards, which means it works with a broad range of third-party SIP phones, gateways, and trunk providers rather than locking customers into proprietary hardware.
Why SA Resellers Should Know About Bicom Systems
The Multi-Tenant Edition is the most relevant product for South African resellers and service providers. It allows a reseller to operate as a hosted PBX provider, provisioning and managing multiple customer organisations from a single platform instance. Each tenant operates independently with their own extensions, call routing, and features, while the reseller manages the underlying infrastructure.
For resellers evaluating platforms to build a hosted PBX business on — rather than simply reselling another provider’s service — PBXware’s multi-tenant architecture, open standards compatibility, and dual deployment options (cloud or on-premise) make it a platform worth evaluating. The regular release cycle (7.5 in mid-2025, 7.6 in early 2026) indicates active ongoing development.
About the Author
Mechelle Gindra
Mechelle Gindra is the managing editor and lead content strategist at Telecoms-Channel, South Africa's dedicated intelligence platform for telecoms resellers, ICT distributors, and channel partners. She oversees the editorial team's AI-assisted content production pipeline, ensuring vendor news, market analysis, and regulatory updates are accurate, timely, and actionable for the SA telecoms channel community. With deep expertise in the South African telecoms reseller ecosystem, Mechelle directs coverage of vendor partner programmes, ICASA regulatory developments, wholesale market dynamics, and channel business strategy. She is responsible for maintaining Telecoms-Channel's editorial standards, fact-checking processes, and corrections policy.
