What Adapt IT Telecoms Does
Adapt IT is a South African software company, now part of Volaris Group (a subsidiary of Constellation Software Inc. following its acquisition). The Adapt IT Telecoms division specialises in telecommunications software solutions, serving mobile network operators (MNOs), MVNOs, internet service providers, enterprises, government bodies, regulatory authorities, and financial institutions. The company has over 38 years of experience in the telecommunications industry and operates across 53 countries.
Adapt IT Telecoms does not sell PBX systems, handsets, or connectivity services. Instead, it provides the backend software platforms that mobile operators and service providers use to manage billing, revenue assurance, USSD services, and messaging infrastructure.
CDRlive: Revenue Assurance and Billing Analytics
CDRlive is Adapt IT’s flagship analytics platform that transforms raw call detail records (CDRs) into billing insights and revenue assurance reports in near real-time. The platform uses artificial intelligence and machine learning to identify billing discrepancies, detect fraud patterns, and optimise service delivery for telecoms operators. For MNOs and MVNOs, CDRlive provides visibility into whether what is being billed matches what is actually happening on the network — a critical function for operators managing millions of transactions daily.
USSD Gateway (Converse Platform)
Adapt IT’s USSD Gateway enables businesses to deliver real-time, two-way communication services to mobile users without requiring data connectivity. In African markets where mobile access significantly outpaces internet penetration, USSD remains essential for services like mobile banking, airtime top-ups, customer support, and information services. The Converse platform allows operators and enterprises to build and deploy USSD-based applications that reach any mobile device on any network.
Additional Solutions
Beyond CDRlive and the USSD Gateway, Adapt IT Telecoms provides SMS messaging platforms, SMS firewall services (protecting operators from grey-route messaging fraud), and regulatory compliance tools for law enforcement and government agencies. The company also offers enterprise data warehouse solutions tailored for telecoms operators.
Why SA Resellers Should Know About Adapt IT Telecoms
Adapt IT Telecoms is relevant context rather than a direct reseller product. As a South African company serving major operators including Vodacom, Adapt IT represents the kind of backend telecoms software infrastructure that enables the networks resellers depend on. Understanding what CDRlive and the USSD Gateway do helps resellers appreciate the technology stack behind mobile operator services. For resellers working with MNOs or MVNOs on enterprise solutions, knowing Adapt IT’s capabilities — particularly around revenue assurance and USSD services — provides useful context for conversations about operator-grade platforms.
About the Author
Mechelle Gindra
Mechelle Gindra is the managing editor and lead content strategist at Telecoms-Channel, South Africa's dedicated intelligence platform for telecoms resellers, ICT distributors, and channel partners. She oversees the editorial team's AI-assisted content production pipeline, ensuring vendor news, market analysis, and regulatory updates are accurate, timely, and actionable for the SA telecoms channel community. With deep expertise in the South African telecoms reseller ecosystem, Mechelle directs coverage of vendor partner programmes, ICASA regulatory developments, wholesale market dynamics, and channel business strategy. She is responsible for maintaining Telecoms-Channel's editorial standards, fact-checking processes, and corrections policy.
