Introduction to the New Hybrid Communication Solution
Zoom Communications, Inc. and Mitel have announced a groundbreaking hybrid cloud solution designed for modern enterprises. This innovative platform combines Zoom’s AI-driven collaboration tools with Mitel’s robust telephony systems, creating a seamless communication experience.
Key Features of the Zoom-Mitel Partnership
The recent announcement marks a significant step in the strategic alliance established between Zoom and Mitel in September 2024. As businesses increasingly turn to AI technologies, this solution addresses the need for secure, flexible, and efficient communication infrastructures.
The hybrid cloud solution is aimed at organizations seeking to adopt unified communications (UC) while maintaining business continuity and flexibility. By integrating Zoom Workplace and AI Companion with Mitel’s advanced telephony systems, the offering provides a comprehensive approach to enterprise communication.
Seamless Integration with Existing Systems
The rollout of this solution will occur in multiple phases, beginning with the integration of Zoom’s AI-first communications platform with Mitel’s OpenScape Voice and OpenScape 4000 systems. In the coming weeks, this will expand to include MiVoice Business solutions, MiVoice 5000, and MX-ONE systems. Furthermore, devices such as the OpenScape CP and Mitel 6900 Series are now certified for use with Zoom Phone.
This certification process will ensure compatibility with Zoom’s Bring-Your-Own-PBX (BYOP) and Bring-Your-Own-Carrier (BYOC) capabilities, providing users with the flexibility to choose their preferred setup. The ongoing certification of Mitel’s OpenScape SBC will further enhance the integration and functionality of this hybrid solution.
Benefits of AI-Driven Collaboration Tools
According to Graeme Geddes, Chief Sales and Growth Officer at Zoom, the partnership is designed to help organizations navigate the complexities of hybrid work. By combining on-premises infrastructure with Zoom’s collaboration tools, businesses can future-proof their communication systems and enhance productivity.
David Petts, Chief Sales Officer at Mitel, highlighted that 92% of mid-to-large enterprises are considering hybrid deployments, emphasizing the importance of video, chat, and voice in maintaining business continuity. The integration of Zoom’s AI Companion within the solution allows organizations to streamline their communication processes and improve overall collaboration.
AI Companion Enhancements
The AI Companion feature is designed to facilitate various tasks, helping users with content creation, focus, and prioritization. With the Zoom Workplace app, users can easily manage calls, meetings, and chats from a single interface. This integration allows for seamless transitions from Mitel calls to Zoom meetings, fostering a more cohesive collaboration environment.
Moreover, the suite of tools available within the Zoom platform, including Zoom Docs, Zoom Whiteboard, and Zoom Clips, enables teams to brainstorm, develop content, and manage projects effectively. These tools are designed to cater to the needs of modern work environments, providing users with comprehensive support.
Maintaining Control and Maximizing Investments
One of the key advantages of the joint solution is that organizations can maintain control over critical operational activities, such as release schedules, configurations, and updates. This capability is especially important for industries like healthcare, hospitality, government, and financial services, where specific integrations and workflows are vital.
By leveraging existing investments in Mitel technology, businesses can avoid isolation and ensure that their operations remain efficient and effective. The hybrid solution allows for tailored integrations that meet the unique requirements of various sectors, ensuring that organizations can continue to operate without disruption.
Flexibility Between On-Prem and Cloud Solutions
The architecture of the hybrid solution provides a straightforward approach for blending on-premises infrastructure with private and public cloud services. This flexibility allows organizations to choose the best solution that fits their operational needs while ensuring resilience and reliability.
Throughout this process, users will experience a consistent and modern interface via the Zoom Workplace app, ensuring that they can easily transition between different communication methods. If UCaaS is the preferred model for deployment, users can seamlessly integrate their certified Mitel devices into the new system.
Industry Recognition and Future Developments
Industry expert Jim Lundy, Founder and CEO of Aragon Research, has described the Mitel-Zoom partnership as a transformative development in hybrid communications. The combination of AI capabilities and robust communication tools positions businesses to thrive in an increasingly digital world.
This innovative solution is now available to global customers, with additional features and enhancements planned as part of the ongoing partnership between Zoom and Mitel. Organizations seeking to elevate their communication strategies are encouraged to consider this hybrid solution to meet their evolving needs.
For more detailed information about this joint solution, interested businesses can visit Mitel’s official page.
Source Article: https://telecomreseller.com/2025/02/27/zoom-and-mitel-announce-rollout-of-ai-first-hybrid-communications-and-collaboration-solution/
