Sangoma Technologies Unveils the GenAI Platform
Markham, Ontario – January 28, 2025 – Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG) has recently announced substantial advancements in artificial intelligence (AI) through its innovative platform, Sangoma GenAI. This development not only reinforces Sangoma’s position as a pioneering force in communication technology but also underscores its commitment to delivering intelligent and scalable solutions tailored to business needs worldwide.
Transforming Communication with AI
According to Sangoma’s Chief Operating Officer, Jeremy Wubs, the company’s mission is clear: to simplify communication while addressing industry challenges. He stated, “With Sangoma GenAI, we are dedicated to providing affordable, enterprise-grade solutions that empower businesses to thrive.” The introduction of this platform marks a significant leap towards achieving these goals.
Key Features of Sangoma GenAI
The Sangoma GenAI platform incorporates an agentic AI approach, offering a suite of advanced functionalities aimed at optimizing operations, enhancing customer engagement, and facilitating team collaboration. Here are some of the notable features introduced throughout 2024:
- Enhanced Conversational IVR: This Interactive Voice Response system streamlines customer interactions and collects detailed feedback ratings. A notable example includes a Michelin-starred restaurant that improved its reservation process by integrating this cutting-edge technology.
- Patient Relationship Management (PRM) System: Collaborating with Sphinx Medical’s CallMyDoc®, this AI-driven system seamlessly integrates with Electronic Health Records (EHRs). It automates appointments, prescriptions, and telehealth communications, significantly reducing the need for follow-ups.
- Sangoma Scribe: This feature offers transcription, summarization, and sentiment analysis for voice records. It assists companies in tracking calls, measuring customer satisfaction, and refining their strategies. Additionally, Sangoma Meet provides live transcription and meeting summaries.
AI Enhancements in Contact Centers
Beyond these functionalities, the Sangoma CX® platform integrates AI to elevate contact center productivity through:
- Chatbots and Virtual Assistants: Powered by GoogleFlow, these tools automate routine tasks and initial customer interactions, enhancing efficiency.
- AI Assist: This feature improves agent responses by correcting grammar, adjusting tone, and simplifying messages, ultimately reducing response times and improving customer satisfaction.
Commitment to Open Source Innovation
Sangoma’s dedication to developing next-generation AI solutions extends to its continuous investment in leading global open-source projects, notably Asterisk and FreePBX. The introduction of Sangoma Scribe exemplifies this commitment. Michael White, Sangoma’s Vice President of Open Source, remarked, “Scribe has been enthusiastically received, helping companies make smarter decisions from conversations. It is quickly gaining traction among users.”
Upcoming Events: Showcasing AI Integration
To further demonstrate its innovative capabilities, Sangoma will host the 20th annual AstriCon conference in February at Fort Lauderdale. This event will highlight the ongoing integration of AI into the Asterisk voice engine, showcasing the transformative potential of Sangoma’s technologies.
About Sangoma Technologies Corporation
Sangoma Technologies Corporation is a leading provider of business communications platforms, offering a comprehensive suite that includes award-winning solutions such as UCaaS (Unified Communications as a Service), CCaaS (Contact Center as a Service), CPaaS (Communications Platform as a Service), and Trunking technologies. The enterprise-grade communications suite developed by Sangoma is designed for cloud, hybrid, or on-premises deployments.
With over 40 years of experience in the market, Sangoma has become a trusted communications partner, boasting more than 2.7 million UC seats across a diverse customer base exceeding 100,000. For ten consecutive years, Sangoma has been recognized in the Gartner UCaaS Magic Quadrant, underscoring its leadership in the field.
As the primary developer and supporter of the open-source Asterisk and FreePBX projects, Sangoma is resolute in driving innovation within communication technology, positioning itself as a cornerstone in the industry.
Key Takeaways
In summary, Sangoma’s GenAI platform represents a significant step forward in business communication technology, merging AI capabilities with practical applications to enhance operational efficiency and customer engagement. Here are the main insights:
- Sangoma GenAI redefines business communications with innovative AI-driven solutions.
- Features like Enhanced Conversational IVR and Patient Relationship Management enhance customer interactions across sectors.
- AI Assist and Chatbots in contact centers streamline operations and improve agent performance.
- Sangoma’s commitment to open-source projects fosters continuous innovation and user engagement.
- Upcoming events like AstriCon will showcase Sangoma’s advancements in AI integration.
Sangoma Technologies has launched the GenAI platform, transforming business communications with advanced AI solutions. Key features include enhanced IVR, patient management systems, and AI assistants, all designed to improve customer experiences and operational efficiency. Sangoma’s commitment to innovation through open-source projects continues to drive its leadership in the industry.