October 3, 2025

Cisco AI Assistant and RoomOS 26: Redefining Workplace Collaboration

Cisco’s AI Assistant Innovations

In a world where artificial intelligence (AI) is becoming an integral part of our daily lives, Cisco has stepped up its game by introducing cutting-edge agentic capabilities aimed at transforming workplace collaboration. At the recent WebexOne 2025 event held in San Jose, California, Cisco unveiled its latest solutions designed to foster dynamic interactions between human users and AI agents. This initiative is set to redefine how teams collaborate, leveraging advanced technology to streamline workflows and enhance productivity.

What Are Agentic Capabilities?

The term “agentic capabilities” refers to the advanced functions that AI agents can perform to assist human workers in various tasks. By integrating these capabilities into its suite of collaboration tools, Cisco aims to create a more efficient work environment where AI can take on mundane tasks, allowing employees to focus on higher-value work. The introduction of Cisco AI Assistant and the new RoomOS 26 for Cisco Devices exemplifies this commitment to innovation.

Enhancements in Collaboration Devices

Cisco’s new operating system, RoomOS 26, powered by NVIDIA technology, is at the forefront of these innovations. This OS is designed to deliver enhanced agentic capabilities, making it easier for users and IT teams to manage their collaboration devices effectively. The integration of AI within these devices promises to revolutionize how meetings are conducted, ensuring seamless interactions.

Key Features of RoomOS 26

AI-Powered Notetaking: The notetaker agent transcribes and summarizes in-person meetings in real-time, capturing the essence of discussions to ensure that no vital information is lost.
Task Automation: The task agent automatically generates action items from meeting transcripts, reducing the need for manual follow-ups and enhancing accountability.
Polling and Feedback: The polling agent proactively suggests live polls during meetings, encouraging participant engagement and gathering real-time feedback.

Embracing Microsoft Integration for Enhanced Security

Alongside its innovations, Cisco has formed a strategic partnership with Microsoft, introducing the Microsoft Device Ecosystem Platform (MDEP) across its devices. This collaboration offers a robust security framework for Cisco devices operating with Microsoft Teams Rooms, ensuring that user data remains protected while enhancing the overall experience.

Webex Suite Integrations

The Webex Suite now features seamless integrations with leading platforms such as Amazon Q Index, Microsoft 365 Copilot, and Salesforce. These integrations enable agentic workflow automation, allowing users to manage their tasks more efficiently. For instance, Webex users can now search for files and information directly through the Cisco AI Assistant without switching applications, streamlining their workflow significantly.

AI Agents: Revolutionising Employee Collaboration

Today’s workforce demands tools that not only facilitate collaboration but also enhance productivity. Cisco’s AI agents are designed to minimise distractions by automating routine tasks, thereby allowing employees to focus on their core responsibilities.

Innovative AI Agent Features

The following features of the Cisco AI Assistant exemplify how AI can empower employees:

Meeting Scheduler: This AI agent identifies the need for follow-up meetings and automatically suggests times based on participants’ availability.
AI Receptionist: A virtual receptionist powered by Webex AI can manage routine inquiries, respond to customer questions, and handle tasks such as call transfers and appointment scheduling.
Open Ecosystem Approach: Cisco AI Assistant integrates with popular enterprise applications like Jira and Salesforce, enabling AI to perform tasks such as ticket creation and lead generation seamlessly.

Transforming IT Operations with AgenticOps

Cisco is also pioneering advancements in IT operations through the concept of AgenticOps, where AI agents collaborate with human teams to manage and optimise IT infrastructure effectively. This approach is realised through the Webex Control Hub, which will integrate Cisco AI Canvas for multi-player, multi-domain troubleshooting. This innovative platform will empower IT administrators to proactively diagnose and resolve network issues, enhancing overall operational efficiency.

Ensuring Security in Digital Collaboration

As digital collaboration becomes more prevalent, security must remain a top priority. Cisco is committed to ensuring safe interactions within its platforms by partnering with companies like GetReal and Pindrop. Together, they are developing advanced threat detection capabilities for Webex, including real-time identification of deepfakes and synthetic media. This feature is anticipated to be generally available by Q1 CY26.

Conclusion

Cisco’s latest innovations in AI-driven collaboration tools represent a significant leap forward in how employees can work together alongside AI agents. By harnessing the power of AI and integrating it into everyday workflows, Cisco is empowering organisations to elevate their collaboration efforts to unprecedented levels. With the rollout of RoomOS 26 and strategic partnerships enhancing security, the future of workplace collaboration looks promising and efficient.

To learn more about these developments, visit the original article on Telecom Reseller.