Business Intelligence to improve contact center performance
Contact centers generate and store a large volume of data, making it difficult to extract valuable information that can make
What We Do
We deliver a broad range of call center software solutions designed to deliver winning customer experiences (CX). Enghouse Interactive helps transform the call center from a cost center to a powerful growth engine.
With over 35 years of experience in the Contact Center Industry, Enghouse Interactive offers two hallmark points of difference – Reliability and Choice.
Reliability
Across the organization, we do what we say and finish what we start. We are committed to continually evolving our solutions to deliver the advanced capabilities that our customers need while ensuring we consistently honor all our financial commitments.
Flexibility and choice
By offering Cloud, On-Premise, or Hybrid deployments, we ensure that our customers can use the approach that best meets their needs, with the ability to seamlessly transition from one platform to another on their timelines. Enghouse Interactive simplifies the advanced integrations customers want by leveraging a broad range of technologies based on open standards.
Deliver VoIP device & UC training quickly and easily.
Get ready-made end-user training courses on a platform that is tailored to your telecoms business.
Contact centers generate and store a large volume of data, making it difficult to extract valuable information that can make
You should be concerned if your Contact Center’s turnover rate is higher than 3% or 4%. Although these frequent changes
Are you a reseller of Cloud solutions? Then this is for you. Now you can offer a SaaS Contact Center