Centile Telecom Applications (now Enreach) is a leading European developer of Unified Communications platforms for operators, integrators, and service providers. The company pioneered mobile-first UCaaS solutions with over 20 years of experience.
Enreach (formerly Centile Telecom Applications) is a pan-European unified communications company and one of Europe’s largest UCaaS platform providers, serving over 4 million users across 80+ markets. The company was formed in 2018 when private equity firm Waterland brought together Swyx (Germany), Voiceworks (Netherlands) and Centile (France), with Centile formally rebranding as Enreach in 2021. Crucially for South African partners, Enreach already powers cloud communications in the SA market — BCX (Telkom’s enterprise ICT arm) uses the Enreach platform to deliver hosted UC services to its enterprise customers. For SA service providers looking to build or enhance a white-label UCaaS offering, Enreach UP is a cloud-native, mobile-first platform designed exclusively for the service provider channel. It converges UCaaS, CCaaS and productivity tools into a single branded solution.
Formed: 2018 (Enreach Group); Centile rebranded 2021
Headquarters: Dortmund, Germany
Heritage Companies: Swyx (Germany), Voiceworks (Netherlands), Centile (France)
Ownership: Waterland Private Equity
Employees: 1,000+ across 7 European countries
Users Served: 4 million+ across 80+ markets
Key Platform: Enreach UP (cloud-native, mobile-first UCaaS)
SA Deployment: BCX uses Enreach for cloud communications
Industry Recognition: Frost & Sullivan UCaaS Frost Radar leader
Channel Model: Exclusively for service providers, MSPs, integrators
Enreach is a pan-European cloud business communications company headquartered in Dortmund, Germany. The Enreach Group was created in 2018 when Waterland Private Equity combined three established telecom software businesses: Swyx (a German UC platform provider), Voiceworks (a Dutch cloud communications company) and Centile Telecom Applications (a French UCaaS platform developer). Since then, Enreach has made further acquisitions across Europe to build its position as one of the continent’s largest UCaaS platform providers.
In January 2021, Centile Telecom Applications formally rebranded as Enreach, completing the group’s brand consolidation. Today Enreach employs over 1,000 people across 7 European countries and serves more than 4 million users in 80+ markets worldwide.
Enreach’s platform is designed exclusively for the service provider channel — it is not sold directly to end-user businesses. This makes it fundamentally different from UCaaS platforms like Teams, Zoom or RingCentral, which sell directly to businesses. For SA service providers, Enreach UP offers a way to build a branded UCaaS service without developing proprietary technology.
The real-world validation is significant: BCX (Telkom’s enterprise ICT subsidiary) uses Enreach’s platform to deliver cloud communications services to its enterprise customers in South Africa. This means the platform is already deployed in the SA market, compatible with local infrastructure and proven at enterprise scale. SA service providers evaluating white-label UCaaS options should consider Enreach alongside alternatives like Bicom PBXware, Cisco BroadWorks and Dstny.
Enreach’s mobile-first philosophy is particularly relevant for South Africa, where mobile usage exceeds desktop in many business environments. The platform’s convergence of fixed and mobile communications (FMC) means service providers can offer seamless calling experiences across desk phones, mobile devices and desktop clients.
Enreach UP is the company’s flagship cloud-native platform, converging UCaaS, CCaaS and productivity tools into a single solution. It provides business telephony, messaging, video collaboration, contact centre capabilities and integrations with business applications. The platform is engineered with a mobile-first approach, prioritising the mobile user experience alongside traditional desk phone and desktop client access.
Enreach UP supports native fixed-mobile convergence, allowing users to make and receive business calls on their mobile phones using the business identity (number, caller ID). This eliminates the need for separate mobile and desk phone systems — a significant simplification for SA businesses with mobile-heavy workforces.
The platform includes inbound contact centre functionality with call queuing, IVR, skills-based routing, wallboards and reporting. SA service providers can bundle CCaaS with UC as part of their branded offering, addressing the growing demand for combined UC and contact centre solutions.
Enreach UP integrates with popular business applications including CRM systems, Microsoft 365 and productivity tools. APIs and webhooks allow service providers with development capability to build custom integrations for vertical-specific requirements.
The entire Enreach platform — admin portal, end-user interface, mobile app and desktop client — is fully brandable. Service providers present the platform under their own identity, with no Enreach branding visible to end users. This is critical for SA service providers who want to own the customer relationship and brand experience.
The Enreach Group was formed in 2018, but its constituent companies have much longer histories. Centile Telecom Applications was developing UCaaS platforms since the early 2000s, Swyx has been building UC solutions since 1999, and Voiceworks has operated in cloud communications since 2006. The combined platform therefore benefits from decades of development heritage, now consolidated under the Enreach brand with Waterland’s investment driving accelerated growth.
Enreach is one of the few UCaaS platforms built exclusively for service providers — they do not sell to end users at all. The mobile-first design philosophy, native FMC capabilities and European data sovereignty positioning differentiate Enreach from US-centric platforms. Frost & Sullivan has confirmed Enreach as a leader in their UCaaS Frost Radar report, and the company has won over 10 international awards for cloud communications excellence. For SA service providers, the fact that BCX already deploys Enreach provides local proof-of-concept at enterprise scale.
Enreach has a tangible SA presence through its deployment by BCX for enterprise cloud communications. MIA Telecoms is also listed as an Enreach partner in the SA market. While Enreach’s primary operations are European, the BCX deployment means the platform is already integrated with South African telecoms infrastructure and proven for local enterprise requirements.
SA service providers interested in Enreach UP should evaluate it alongside competing white-label platforms (BroadWorks, PBXware) and consider factors like licensing costs, mobile-first capabilities, FMC support and the platform’s existing SA deployment track record through BCX.
Enreach’s platform is designed for fixed and mobile operators, MVNOs, MSPs and integrators who want to build branded UC services. The ideal SA partner is a service provider with existing voice infrastructure and a customer base of business users who wants to add or enhance a UCaaS offering. Enreach provides the platform, branding tools and technical support; the service provider handles sales, billing and customer management.
Enreach engages with SA service providers through its international partner channels and local partners including MIA Telecoms. Service providers can also evaluate the platform through BCX’s deployment as a reference case. Contact Enreach through enreach.com for service provider partnership enquiries.
Yes. Centile Telecom Applications rebranded as Enreach in January 2021 as part of the pan-European Enreach Group, which combines Swyx (Germany), Voiceworks (Netherlands) and Centile (France) under the Waterland private equity umbrella.
Yes. BCX (Telkom’s enterprise ICT subsidiary) uses the Enreach platform to deliver cloud communications services in South Africa. MIA Telecoms is also an Enreach partner in the SA market, providing local access to the platform for service providers.
Yes. Enreach UP is built exclusively for white-labelling by service providers. The admin portal, end-user interface, mobile app and desktop client are all fully brandable, with no Enreach branding visible to the service provider’s customers.
Enreach UP is a cloud-native, mobile-first unified communications platform that converges UCaaS, CCaaS and productivity tools into a single solution. It is designed exclusively for service providers, MSPs and integrators to deliver branded business communications services.
Enreach serves over 4 million users across 80+ markets, employs 1,000+ people in 7 European countries and is recognised as a leader in the Frost and Sullivan UCaaS Frost Radar report. The company has won over 10 international awards for cloud communications excellence.