Zoom IQ: Empowering Collaboration with Generative AI Features

Zoom IQ: Empowering Collaboration with Generative AI Features

Zoom Video Communications, Inc. (NASDAQ: ZM) introduces Zoom IQ, a smart companion equipped with generative AI capabilities, designed to enhance collaboration and unlock the potential of teams. This innovative feature is now available through free trials for customers in select plans*, and it includes the Zoom Meeting summary and Zoom Team Chat compose features. These tools are aimed at improving team productivity, workday balance, and effective collaboration

Smita Hashim, chief product officer at Zoom, expressed excitement about Zoom IQ’s capabilities, emphasizing its ability to boost productivity and allow more time for creative work and collaboration. Zoom adopts a federated approach to AI, incorporating its own proprietary large language AI models, models from renowned AI companies like OpenAI and Anthropic, and even select customers’ models. This flexibility ensures Zoom caters to diverse needs, providing maximum value to its customers.

Zoom Meeting Summary:

With Zoom IQ, hosts of Zoom Meetings can now create summaries using Zoom’s powerful large language models. These summaries can be shared via Zoom Team Chat and email without the need for recording the conversation. Hosts receive automated summaries, which can be shared with attendees, enabling better team collaboration and increased productivity.

Zoom Team Chat Compose:

Zoom Team Chat users can leverage the generative AI-powered compose feature, which utilizes OpenAI’s technology. This feature allows users to draft messages based on the context of a Team Chat thread. Additionally, users can modify message tone, length, and rephrase responses to customize text recommendations.

Data Control and Usage:

Zoom is committed to empowering customers with control over their data. Customers can access these features by opting into the free trials through the Zoom admin console. During this process, data-sharing options with Zoom will be selected, and customers can modify this selection at any time. It is essential to note that customer data will not be used to train third-party models.

Upcoming Zoom IQ Features:

Zoom plans to further enhance its products with additional generative AI-powered features:


1. Email Compose:

Users will receive email draft suggestions based on conversational context from previous Zoom Meetings, Zoom Phone calls, and email threads. Initially available in Zoom IQ for Sales, sales professionals can efficiently follow up with customers based on their last conversation. Email compose will be generally available in the coming weeks.


2. Zoom Team Chat Thread Summaries:

Users can catch up on Team Chat messages effortlessly with the click of a button. This feature is expected to be available in the coming months.


3. Meeting Queries:

Latecomers to Zoom Meetings can discreetly submit queries via the in-meeting chat to receive generative AI-created summaries of what they missed. The meeting queries feature is expected to be generally available in the coming months.


4. Whiteboard Draft:

Teams can generate initial ideas quickly using text prompts, avoiding the “cold start” problem in brainstorming sessions. The whiteboard draft feature is expected to be generally available in the coming months.


5. Whiteboard Synthesize:

Brainstorming sessions will become more efficient with the whiteboard synthesize feature, which automatically organizes ideas into categories, facilitating faster execution. This feature is expected to be generally available in the coming months.


Embrace the power of Zoom IQ’s generative AI to enhance collaboration and productivity. Try out the free trials of Zoom Meeting summary and Zoom Team Chat compose features today!

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About Telecoms-Channel

Telecoms-Channel.co.za is your one-stop source for the latest news and insights from the telecoms industry in South Africa, where you get comprehensive coverage of the industry and keep up with the ever-evolving market landscape.

Whether you need to understand market trends, identify new opportunities, or stay informed of the latest developments, we have you covered.

In addition to bringing the best news together, we have access to an extensive supplier network that makes it easy for any telecoms company looking to tap into new markets or enter the telecoms industry. Take advantage of our expertise and contact us today to find your next partner!

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