Zoom Recognized as a Leader in 2025 Gartner Magic Quadrant for Unified Communications as a Service

Zoom Communications, Inc. (NASDAQ: ZM) is proud to announce its recognition as a Leader in the prestigious 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS). This marks a significant milestone for Zoom, as it continues to demonstrate its industry leadership for the sixth consecutive year. Notably, Zoom is one of only two companies that have achieved placements in both the UCaaS and Contact Center as a Service (CCaaS) Magic Quadrants, showcasing its versatility and comprehensive service offerings.

The Significance of the Recognition

Being acknowledged by Gartner, a prominent global research and advisory firm, underscores the effectiveness and innovation inherent in Zoom’s communication solutions. Zoom’s AI-first approach has been a key driver of its success, as the platform integrates advanced artificial intelligence capabilities to enhance user experiences and productivity.

According to Zoom, the recognition as a Leader is a testament to its commitment to providing an AI-first work environment. The introduction of the AI Companion feature within the Zoom Workplace platform exemplifies this dedication. This tool is designed to assist users in extracting actionable insights from their conversations, optimizing their time management, and ultimately facilitating quicker, higher-quality output.

Statements from Leadership

Shawn Rolin, General Manager for Zoom Workplace, Global Solutions Engineering and Services, expressed his pride in the company’s continued recognition. “It’s a tremendous honor to be recognized in the Gartner Magic Quadrant™ for UCaaS for a sixth year in a row,” he stated. “Being one of only two companies to receive placements in both UCaaS and CCaaS Magic Quadrants validates our commitment to AI-first innovations that empower individuals to work more efficiently and effectively.”

Unified Communication and Contact Center Capabilities

Zoom’s recognition as a leader in the Magic Quadrant for UCaaS, alongside its inclusion in the Gartner Magic Quadrant for CCaaS, reflects the strength of the company’s unified platform strategy. This strategy seamlessly combines communication and contact center capabilities into a single, user-friendly experience, which is essential for businesses looking to enhance their operational efficiencies.

The integration of these services allows organizations to manage customer relationships effectively, ensuring that every interaction is optimized for success. This holistic approach to unified communications positions Zoom as a valuable partner for businesses across various industries.

Understanding the Magic Quadrant

The Gartner Magic Quadrant is a highly regarded research methodology that provides a graphical representation of a market’s direction, maturity, and participants. The quadrant is divided into four sections: Leaders, Challengers, Visionaries, and Niche Players. Companies placed in the Leaders quadrant are recognized for their ability to execute their vision effectively while also demonstrating a robust ability to innovate.

Gartner’s evaluations are based on criteria including completeness of vision and ability to execute. Organizations looking to enhance their communication solutions often turn to the Magic Quadrant for insights on the most effective vendors in the market.

Accessing the Full Report

For those interested in a deeper understanding of the findings and insights from the Gartner Magic Quadrant for UCaaS, a complimentary copy can be downloaded here to read the full report.

Learn More About Zoom Workplace

To discover more about Zoom Workplace and how it can transform your communication and collaboration efforts, visit the Zoom website. Here, you can find additional resources and information about Zoom’s innovative solutions designed to foster productivity and enhance teamwork.

About Zoom

Founded in 2011, Zoom’s mission has been to create an AI-first work platform that fosters human connection. The company’s offerings, including Zoom Workplace and Zoom Contact Center, empower teams to collaborate effectively and strengthen customer relationships throughout the lifecycle. As a publicly traded company (NASDAQ: ZM) headquartered in San Jose, California, Zoom continues to lead the way in communication and collaboration solutions.

With its innovative approach and commitment to excellence, Zoom is dedicated to redefining the ways in which people work and connect. The recognition in the 2025 Gartner Magic Quadrant for UCaaS is just one example of how Zoom is paving the way for the future of unified communications.

For more information, visit zoom.com.

Source Article: https://telecomreseller.com/2025/09/26/zoom-recognized-in-the-2025-gartner-magic-quadrant-for-unified-communications-as-a-service-for-sixth-consecutive-year/

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