UCaaS (Unified communications as a service) streamlines many communication channels allowing businesses access to voice, video, instant messaging, all in one location. With UCaaS, businesses can purchase communication services through the cloud instead of purchasing them as a big upfront cost. They would also not have the added worry of installation on their own servers. This method proves to be far more flexible and cost-effective. UCaas also allows for the regular delivery of new features without any interruption or delay. More and more businesses are adopting UCaaS as their main communication platform.
UCaaS is becoming popular among businesses because of its many benefits. Today, more than 45% of companies rely on it as their main platform for communication needs. You can expect to see more companies make the switch to UCaaS. Companies that use UCaaS save on costs, gain greater revenue, and also see an increase in productivity.
The main benefit of UCaas is that it allows companies to save money by using a subscription-based model for licensing that also includes other apps for collaboration. It gives businesses the flexibility to increase or decrease the number of licenses that they need. Additionally, in house IT leaders can use their time and resources better as they are not having to manage communication platforms. These benefits are driving more companies to adopt UCaaS. Here are some other factors that are driving UCaas to become more popular among users:
- UCaaS providers supply enhanced security, threat mitigation, as well as support for localized data.
- Added support is provided for remote and hybrid work that allows employees to use calling and video services without interrupting or holding up the enterprise networks.
- UCaaS offers access to APIs which allows businesses to easily integrate communication services into their existing applications.
- Access to an integrated service such as voice, video, SMS etc. that is offered to employees and customers, and is compatible on desktop and mobile devices.
Because of UCaaS’ increased popularity, it has forced vendors who previously focused on other types of services to now offer UCaaS. This presents an opportunity for companies still using older systems to consider switching to UCaaS. With UCaaS you are also able to integrate Contact Center-as-a-Service (CCaaS) from the same provider. Both UCaaS and CCaaS allow companies to buy cloud-based services with minimal upfront costs. In fact, 22% of companies who are changing their communication providers are doing so to get an integrated UC and CC platform.
Companies that use CCaaS as well as UCaaS have also seen major improvement in customer satisfaction, major reduction in operational costs, improvements in revenue, as well as an increase in agent efficiency.
In today’s world where many people work remotely and businesses are increasingly striving for better customer relations, using UCaaS and integrating it with CCaaS brings clear benefits for a company. This will also no doubt drive more businesses to adopt UCaaS in the future.
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