According to a global study conducted by Metrigy, nearly 30% of organizations have adopted UCaaS as their primary calling platform. This study surveyed 440 organizations and revealed that a significant number of those still using on-premises systems are planning to move to UCaaS in the future.
One of the primary motivations for organizations to adopt UCaaS is the cost-saving opportunity it presents. By offloading the operational management of cloud communications to a service provider, businesses can save money. UCaaS providers take care of maintenance, upkeep, and end-user support, providing a hassle-free experience.
Another key driver for UCaaS adoption is the need to support remote work effectively. With UCaaS, there is no longer a requirement to route calls through a virtual private network (VPN) into the enterprise network. This simplifies the communication process and enhances remote work capabilities.
UCaaS providers also offer additional features, such as integrated meetings, contact center services, and AI-driven enhancements for call management. These features provide organizations with a comprehensive communication solution that can improve productivity and collaboration.
When choosing the right UCaaS provider, buyers have a wide range of options to consider. Currently, there are at least 30 providers in the market, including well-known names such as 8×8 Inc., AT&T, Avaya, Dialpad, Comcast, GoTo, Intermedia, Lumen, Microsoft, Mitel, NEC, Net2Phone, Nextiva, RingCentral, Verizon, Vonage, Webex by Cisco, and Zoom. Each provider has its own unique offerings and capabilities.
Providers differentiate themselves in several ways. This includes the range of features they offer, the size and scope of their services (targeting large or small companies), migration capabilities, cost and flexibility of licensing, mobility support, messaging capabilities, integration of AI features, resiliency, security and compliance measures, bundled services, industry-specific products, and integrations with popular office productivity suites.
To choose the right UCaaS provider, organizations need to carefully evaluate each provider’s capabilities, consider their specific needs, and assess factors such as feature sets, price, availability, and geographic reach. Different buying options exist, including direct purchasing from a UCaaS provider or through a partner who may also offer management and network services as part of a bundled offering.
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