Unified communications or UC is a way to connect multiple communication tools, like phone calls, video meetings, instant messaging and content sharing, in one simple place. UC technology helps users to switch seamlessly from one communication tool to another within seconds. This will not only improve how you use and work with these tools, but it will also increase productivity.
Communication with others becomes far more accessible. The world of UC is evolving, and the new year brings new opportunities. Looking ahead, here are five predictions on what to expect in the world of UC in 2023.
1. Keep it simple
UC spending will see a steady increase within businesses between 2023 and 2025. This is especially true nowadays with businesses switching to the hybrid and virtual approach. The time is now for organizations and companies to revisit their current stack of applications and cut overlapping apps. Businesses will have to make some tough decisions. By eliminating doubled up applications, businesses will be saving both time and money in the long run.
2. Greater Emphasis on Cybersecurity
With the evolving UC world, cybersecurity is more important than ever. In 2023 businesses will need to ensure their UC systems are secure. Necessary measures need to be implemented in order to protect against cyberattacks. Businesses should pay particular attention to security concerns related to documents shared via file sharing apps, team chats etc. Content that is generated within meetings like transcripts and recordings, must also be secured. Companies need to expand their compliance capabilities and policies to cover the ever-expanding usage of UC services. Investments in security technologies and processes are likely to see a sharp increase in 2023 and beyond.
3. More Integration Across Platforms
2023 will see greater integration across different platforms in 2023. We are likely to see opportunities of mergers and acquisitions as more deals are likely to be made in 2023. This will enable users to access and use UC tools from a variety of devices and applications. Connections and collaborations with colleagues, clients and friends will no doubt be easier than ever.
4. Adapting to the Hybrid Work Era
2023 will see major growth in applications and resources that optimize hybrid work. This would include concepts like “Hot Desking”, as well as virtual meetings, social apps, performance and management applications and so much more! Business leaders need to use the many different applications out there to make hybrid workspaces more accessible.
5. Thinking beyond UC
UC apps have a wide range of features and open APIs that enable unique customization and collaboration via different platforms. UC leaders must focus on collaboration and enable merging to improve communication and collaboration among employees.
From these predictions, the world of UC is set to change in many ways in 2023. Businesses will need to stay ahead of the curve and be ready to adapt to remain competitive in the marketplace. By focusing on user experience, investing in the latest technologies and cybersecurity, your business will no doubt be ahead of the game.
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