Sangoma: Requirements for the Future of UC

If the future of Unified Communications means even more mobility, what does that all really mean? Some essential requirements emerge:

  1. Mobility
  2. Collaboration
  3. Ease of Use
  4. Integration
  5. Security

If the future is yet more and more working remote, then collaboration capability will become even more critical. If you are not going to be right next to someone, or in the same room, talking about something you both need to see, then the next best thing is sharing it on a screen. Your presence tool is the best place to do that. Or, put another way, this needs to be part of the unified communication suite. You should have a presence tool that can also make phone calls and share documents, and allow for standard editing.

Additionally, the need to be connected is more significant than ever with a truly mobile and remote workforce. So group video calling and sharing of documents as well, in a group environment is critical.

Another obvious step for the UC system is to utilize and analyze all that data available to it. In other words, integrating Artificial Intelligence into the platform. As Artificial Intelligence gets integrated, the business communication system can start making decisions based on context, past similar decision history, etc. This is happening already with the chatbot’s emergence, which will engage you more and take you further down the discussion as time goes on. Chances are you have talked to a Chatbot and did not even know it. Like most contact center innovations, Chatbots have been driven by the oxymoronic need to reduce costs and provide better service. And as speech recognition and text to speech programs, and computing power have improved and come down in cost, the advent of computer-driven speech into the contact center occurred.

Again, with Artificial Intelligence, the possibilities are endless. The system could predict who you might call based on past history, and how they might want to get connected, who might need to be on a conference call, and the system could ID you based on voice recognition. And, of course, the helper bots will continue to grow. Maybe someday my bot will-call, or message, or communicate somehow with your bot.

Next week we will cover the last two major requirements.

Sourced from: Sangoma. View the original article here.

About Telecoms-Channel

Telecoms-Channel.co.za is your one-stop source for the latest news and insights from the telecoms industry in South Africa, where you get comprehensive coverage of the industry and keep up with the ever-evolving market landscape.

Whether you need to understand market trends, identify new opportunities, or stay informed of the latest developments, we have you covered.

In addition to bringing the best news together, we have access to an extensive supplier network that makes it easy for any telecoms company looking to tap into new markets or enter the telecoms industry. Take advantage of our expertise and contact us today to find your next partner!

Other posts you might be interested in

Ericsson LG
Industry News

Ericsson-LG’s Key Trends Shaping the Future of Enterprise Communication

Ericsson-LG is at the forefront of transforming the business communications landscape. By harnessing the power of artificial intelligence, cloud technology, and robust cybersecurity, the company is empowering businesses to enhance productivity, streamline operations, and improve customer experiences.

Cloud PBX Solutions

Request Once, Get Multiple Quotes - Save Thousands!