July 18, 2025

Zoom Launches New AI Features

Introduction to Zoom’s Latest AI Innovations

In July 2025, Zoom Communications, Inc. made significant strides in enhancing user productivity by introducing advanced AI capabilities. These new features aim to streamline tasks and foster connections for users operating within the Zoom ecosystem and beyond. By integrating with a range of third-party applications, Zoom’s AI Companion is set to redefine the way professionals manage their workflows.

Enhanced Connectivity with Third-Party Applications

The newly launched Custom AI Companion add-on empowers users to connect with an impressive array of 16 third-party applications including ServiceNow, Jira, Asana, and Box. This feature allows users to complete various tasks without ever leaving the Zoom interface, effectively reducing time wasted on switching between applications. By leveraging agentic AI capabilities, the AI Companion helps maximize efficiency and ensures that users can focus on what truly matters – their work.

Key Features of the Custom AI Companion Add-on

Integration with Popular Tools: The AI Companion now seamlessly connects with platforms like Amazon Q, Glean, and Jira, facilitating powerful indexing, enterprise search, and robust ticketing capabilities.
Customizable Meeting Summaries: Users can create tailored meeting summaries across different platforms, making it easier to keep track of important discussions and outcomes.
Real-Time Collaboration Enhancements: With features like voice recording for in-person meetings and real-time Q&A during calls, users can enhance their collaboration experience significantly.

Boosting Productivity for Small Businesses

The Custom AI Companion add-on is particularly beneficial for small business owners, solopreneurs, and consultants. Many of these professionals often juggle various meeting platforms throughout their day, making it challenging to stay organized. The new AI capabilities allow them to streamline their workflows effectively.

Real-World Applications for Professionals

Professional Service Providers: Consultants and freelancers can simplify their work processes by utilizing AI-generated summaries across multiple meeting platforms, allowing them to update project statuses in tools like Asana effortlessly.
Sales Teams: Sales professionals can enhance their productivity by automating the update of customer records in their CRM systems based on discussions held during calls, thus minimizing administrative overhead.
Educators: Educators can use the AI Companion to generate concise summaries and takeaways from lectures that can be shared with students, thereby reinforcing learning and engagement.

Key Features of the Custom AI Companion Add-on

The Custom AI Companion add-on not only enhances productivity within the Zoom platform but also enables users to connect with various applications to tailor their experience:

Cross-Platform Functionality: Zoom’s AI Companion can attend meetings on platforms such as Microsoft Teams and Google Meet, enabling automatic transcription and summarization.
AI-Generated Clips: Users can create personalized avatars and allow the AI Companion to generate video clips, saving time and enhancing content delivery.
Custom Meeting Summaries: Users can select from multiple templates to create actionable meeting summaries that reflect the tone and purpose of each meeting.

Maximizing Work Efficiency with AI

Zoom’s commitment to enhancing productivity is evident in its latest features, which are included at no additional cost for users with paid Zoom Workplace licenses. The onboarding process has been simplified, allowing users to configure AI Companion settings easily. This includes specifying which meetings to summarize and how to share the generated summaries.

Streamlined Meeting Management Tools

Agenda Creation: Users can utilize templates to create structured meeting agendas, ensuring thorough preparation and focused discussions.
Document Summarization: AI Companion can summarize text-based documents shared in Zoom Team Chat, helping users digest new information swiftly.
In-Person Meeting Support: The AI Companion’s Voice Recorder function aids in transcribing and summarizing in-person interactions, ensuring that no critical detail is overlooked.

Conclusion

With these innovations, Zoom is setting a new standard for productivity and collaboration in the workplace. The AI Companion’s agentic capabilities empower users to manage their tasks more effectively, enabling them to focus on building their businesses and achieving their goals. As businesses continue to evolve in a digital-first world, tools like Zoom’s AI Companion will be essential in enhancing connectivity and streamlining workflows.