Smartz Solutions and Jasco Enterprise Unite to Transform Africa’s Contact Centre Landscape

In a significant move for the African telecommunications sector, Smartz Solutions, a prominent player in cloud-based contact centre technology, has announced a strategic partnership with Jasco Enterprise, a well-established ICT solutions provider with nearly 50 years of experience. This collaboration is set to revolutionize the contact centre landscape across Africa by delivering innovative, scalable, and cost-effective communication solutions designed to meet the evolving needs of businesses.

A Partnership Rooted in Innovation and Flexibility

Jasco Enterprise has a long-standing reputation for evolving its offerings to meet the dynamic challenges faced by businesses in the digital age. With a renewed focus on agility and customer-centric solutions, Jasco aims to enhance its contact centre services beyond traditional legacy systems. This partnership with Smartz Solutions signifies a pivotal shift towards more modern, flexible, and scalable platforms.

“Our approach is simple: lead change through technology,” said Gavin Jones, Head of Sales, Enterprise at Jasco. “By partnering with Smartz Solutions, we strengthen our contact centre portfolio and ensure that our clients, whether large enterprises or mid-sized businesses, have access to best-in-class omnichannel and cloud-based solutions tailored to their specific needs.”

Smartz Solutions has quickly gained recognition for its ability to replace outdated contact centre platforms. Many businesses have been weighed down by costly, inflexible systems that hinder their growth potential. Smartz Solutions provides a cloud-agnostic and modular approach, allowing companies to modernize at their own pace without falling into the trap of vendor lock-in.

“At Smartz Solutions, we are committed to building technology that puts businesses back in control of their customer engagement strategies,” stated Henry McCracken, CEO of Smart Solutions MEA. “Jasco’s deep-rooted presence in the South African market, combined with our cutting-edge contact centre solutions, creates a formidable alliance. Together, we’re making it easier for businesses to transition towards a future characterized by agility and innovation.”

Addressing the Challenges of African Contact Centres

Many contact centres across Africa, particularly those in the mid-market segment, have long relied on legacy platforms that come with rigid pricing structures and limited scalability. This strategic partnership directly addresses these pain points by offering:

  • Scalable, Omnichannel Solutions: Seamless integration of voice, digital channels (such as WhatsApp, email, social media), and automation, enhancing customer engagement and satisfaction.
  • Cloud-Agnostic Deployment: Flexibility to operate on-premise, in a private cloud, or hybrid environments, empowering businesses with the choice to avoid forced migrations.
  • ZAR-Based Pricing: Cost-effective solutions designed specifically for African businesses, eliminating excessive USD-based costs and reducing financial unpredictability.
  • Advanced Customer Experience Tools: AI-driven sentiment analysis, automated interaction distribution (AID), and real-time analytics to enhance customer interactions and support business objectives.

“This partnership signifies a strategic shift,” added Gavin Jones. “We are moving beyond traditional technology silos to create a unified, customer-first approach that supports business growth and digital transformation.”

Moving Forward: A Shared Vision for 2025 and Beyond

Both Jasco and Smartz Solutions are aligned in their mission to empower South African businesses with technology that is flexible, cost-effective, and tailored to local conditions. As Jasco refines its strategic direction for 2025, this partnership underscores its commitment to investing in solutions that drive customer engagement, operational efficiency, and long-term sustainability.

“Technology should never hold a business hostage – it should enable it,” remarked Vanda Dickson, Business Development at Smartz Solutions. “We believe in creating an environment where businesses have the freedom to choose the best-fit solutions without compromise. This partnership gives customers access to choice and freedom again.”

About Smartz Solutions

Smartz Solutions is a cloud-based omnichannel communications platform that integrates back office, communication, and employee engagement under one fully integrated stack. With decades of experience, it focuses on optimising the relationship between employee and customer experiences, mapping these journeys to empower businesses to manage total experiences effectively.

About Jasco Enterprise

With nearly 50 years of experience, Jasco Intelligent Solutions provides advanced ICT, cybersecurity, and contact centre solutions designed to help businesses navigate digital transformation. The company’s mission is to simplify complex challenges, allowing organisations to thrive in an ever-evolving digital landscape.

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