Telecoms-Channel News Roundup – Week 48

Welcome to the roundup of the top telecoms news for resellers, week 48. This week’s top news is featured from Sangoma, Enghouse Interactive, Microsoft TeamsEpygi and Tech Target.

Sangoma: Future of Video Conferencing

Modern video communications technologies allow us to work together as if we were in the same space, face-to-face, regardless of our locations. These innovations allow companies who are tackling the world’s biggest problems to hire talented people from all over the world, spreading their workforces across countries, cultures, continents, and time zones. COVID-19 has pushed all businesses to operate remotely, to adapt to the new reality of social distancing. When the pandemic is over, people will go back to the office, but we will not go back to the ways we used to work.

Transparency Market Research predicts that by 2027, the video collaboration market is set to hit a value of $11.56 billion, and the demand for this technology will keep growing. The question is, how will video conferencing evolve and further change the way we work.

Enghouse Interactive: Partnership between Humans and Robots: Contact Center Solutions for collections

Generally, companies use different contact center solutions for collections. However, the actions and tactics implemented are not always the most effective. This is where the partnership between humans and robots, to optimize the recovery in the contact center, plays a vital role.

Therefore, the use of automation solutions in the Contact Center integrated with artificial intelligence tools facilitates the implementation of innovative strategies for recovery management, providing the segmentation of debtors and the design of the process in a personalized way for each of these segments. It also increases the debt payment ratios, allowing recoveries in smaller amounts and with greater volume. All this, in alliance with the agents, for a perfect complement in the process. An ideal coalition for the optimization and automation of the recovery.

Microsoft Teams Leader in Gartner UCaaS and Meetings Magic Quadrants

Microsoft Teams has been ranked as a leader in both the Garner Unified Communications as a Service and Meeting Solutions magic quadrants

This is Microsoft’s second consecutive year as a Leader for Unified Communications as a Service and the 14th time in which Microsoft has been recognized as a Leader for Meetings Solutions. To be ranked on the worldwide UCaaS quadrant, vendors must offer:

  • Telephony
  • Meetings
  • Messaging
  • Mobility and software clients
  • It is also optional to offer Communications-enabled business processes.

Flyingvoice Partners with Epygi for Better VoIP Solutions

Epygi Technologies, a worldwide provider of Integrated Communications Solutions, and Flyingvoice, a leading manufacturer of VoIP adapters, VoIP gateways, VoIP routers and VoIP Phones, have announced a joint interoperability partnership that will provide further personalized phone options to pair with Epygi solutions.

Flyingvoice’s FIP13G VoIP phones are now compatible with Epygi’s feature-rich and customizable IP PBXs. Flyingvoice is known for providing customers, with high-quality VoIP solutions. Its VoIP phones provide great value, advanced features, ranging from simple calling features to high-call volume devices for larger needs.

“We look forward to this new partnership in addition to expanding our global market. We feel that this will ultimately benefit our customers internationally and will also help us enhance our product offerings by building increasingly efficient options,” said Ashot Sargsyan, Head of Software Validation Department, Epygi.

How to make a business case for unified communications

Building a business case for unified communications, or UC, may seem simple at first glance, but it’s a long way from buying legacy technologies, like PBX or video conferencing. For one thing, UC is more software than hardware; in addition, there is a strong shift underway from premises-based UC to cloud-based. More importantly, UC is an integrated approach that affects everyone in the organization, and that’s quite different from buying point products, like phone systems.

Consequently, IT decision-makers must view UC as more than a transactional purchase. UC’s productivity value is just one consideration; the business case must also reflect IT’s understanding of how UC will affect various stakeholders, including top management and end users across the organization.

Here are five important points to keep in mind when considering UC, from vendor evaluation to operational deployment.