Telecoms-Channel News Roundup – Week 42

Welcome to the roundup of the top telecoms news for resellers, week 42. This week’s top news is featured from Q-Kon, Ribbon Communications, Westcon-Comstor, Hodusoft, Ellipsis and Enghouse Interactive.

Q-Kon: “Lowest Cost” Fibre Back-up Solution

Contrary to popular belief, there are several excellent reasons why the latest high-speed satellite services are seeing an increase in demand. These include offering services at any location, rapid deployment and providing the most cost-effective option for high availability services. Even while fibre services are the preferred option, in reality service interruptions do occur which leaves business operations vulnerable and network architects searching for solutions to ensure network uptime. Yes – it is an option to install a second fibre service, or even fibre ring services. The challenge is that these additional costs then be justified in the business and often the physical route redundancy can also not be assured, leaving the business still at risk.

Ribbon Intelligent Edge Session Border Controller Portfolio Certified for Zoom Phone Services

Ribbon Communications Inc. (Nasdaq: RBBN), a global provider of real time communications software and packet and optical transport solutions to service providers, enterprises, and critical infrastructure sectors, today announced that additional key solutions from its market-leading Intelligent Edge Session Border Controller portfolio have been certified to deliver carrier-grade premises and cloud-based voice calling capabilities to Zoom Phone. The certified solutions include all Ribbon EdgeMarc Intelligent Edges ™, SBC 1000, SBC 2000 and SBC Software Edition (SWe) Lite.

Zoom Phone is a crucial component of Zoom Video Communications’ unified communications as a service (UCaaS) solution that enables users to seamlessly make and receive phone calls, share content, participate in video meetings, and send chat messages from Zoom desktop and mobile apps. Ribbon’s Intelligent Edge SBC portfolio allows organizations to leverage Zoom’s “Bring Your Own Carrier” (BYOC) capabilities to securely connect their Zoom Phone service to a preferred service provider.

Westcon-Comstor: Services reimagined: the smarter way to expand business opportunities and reduce costs

Meeting customer needs using in-house resources, and adopting new technology while controlling costs, can be challenging in today’s ever-changing business landscape. We’ve streamlined our portfolio to focus on the services partners need – where and when they need them. We ask Simon Thompson, SVP Global Customers, what this means for partners, and how it adds even more value to each opportunity.

Our portfolio of flexible, on-demand, multi-vendor services help partners unlock more opportunities and increase revenues by expanding their own in-house capabilities. Our unrivalled expertise, resources, skills and presence ensure we are the only services supplier a partner needs to meet every customer requirement.

Hodusoft: Zoho Phonebridge Integration Ties it Together Neatly and Improves Productivity for Call Centers

Modern contact center software may have integrated CRM, which makes life easier for agents. However, portmanteau, all-in-one software may have inherent drawbacks. Further, the software is developed specifically for a purpose. IP PBX does what it is supposed to do: make and receive calls. Accounting software focuses on accounting functions. Contact center software is specifically tailored for call centers to handle inbound and outbound calls as part of customer service or for campaigns. Businesses typically use a variety of software solutions, each purposed for specific tasks.

Sometimes, or, to be more precise, in many cases, one may need more features such as IP PBX requiring to handle video conferencing, accounting to be ported to ERP and communications and for call center software to have CRM integration. Call centers that use legacy, standalone contact center software without CRM may find their workflow hampered. The solution could be to upgrade to a newer software solution at a high cost or opt for Zoho Phonebridge integration to achieve the same or better levels of functionality. Along with it you even get Zoho CRM, the best of both worlds at a smartly affordable price and with minimum disruption to the existing setup.

PODCAST | Developing infrastructure for connectivity in SA versus property rights

In this edition of Business Day Spotlight, we talk about the ongoing debate of developing infrastructure for connectivity in SA versus property rights

Host Mudiwa Gavaza is joined by Dominic Cull, a regulatory specialist at consulting firm Ellipsis Regulatory Solutions.

Trouble began brewing a few months ago back when communications minister Stella Ndabeni-Abrahams published a policy proposal that could allow network operators unfettered access to use private land to build their infrastructure for the rapid rollout of super-fast fifth-generation (5G) mobile internet.

Enghouse Interactive: Presence Social Interactions: first WhatsApp for contact center solution officially connected 

This WhatsApp bot for Contact Center difference is that it is totally conversational and offers 100% natural language recognition. Other bots used in social media and digital channels function as a visual IVR, responding through a graphical interface.

The heart of the artificial intelligence of a bot is NLU (Natural Language understanding). It allows an understanding of communication with users through natural language. However, most bots only recognize keywords programmed into their knowledge base. As a result, If users don´t type exactly that keyword, the bot would not recognize it and could not provide a solution to their requirement.

The basis of the NLU is the Intent of the users. They are made out of a series of phrases that allow the bot to have a starting point to interpret what users want to request. Here it is extremely important to configure the different ways in which the user can make the request.