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Telecoms-Channel News Roundup – Week 32 No ratings yet.

Staff Contributor

Staff Contributor

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Welcome to the roundup of the top telecoms news for resellers, week 32. This week’s top news is featured from UC Buyer, Nology, Counterpath,  Telecom Reseller and Huge Telecom.

Common Mistakes Leaders Make When Deploying UC (and How to Avoid Them)

According to Enterprise Management 360, more than half of existing companies plan to move to Unified Communications as a Service in the near future. Moving their communications to a hosted or cloud-based platform gives businesses several advantages, from financial to technological. This decision is being made by companies of all sizes across all verticals.

With as many deployments taking place as have in the past years, there are some common mistakes that can be made, and we will advise you on how to avoid the big ones.

First Distribution and Nology announce strategic partnership with AudioCodes for Africa

First Distribution (the leading Pan-African distributor for cyber security, data centre, enterprise and cloud solutions) and Nology (a specialist value-added distributor of converged IP product and solutions) were today announced as continent-wide AudioCodes distributors.

AudioCodes is a leading vendor of advanced communications software, products and productivity solutions for the digital workplace. Under the terms of the agreement, First Distribution and Nology will be AudioCodes’ valued-added distribution partners for the full product range across the African continent.

CounterPath: The Biggest Threats to VoIP Providers in 2020 – Part 1

If you were to ask a hosted VoIP/ITSP what the biggest threat to their business is in 2020 you would probably see some common answers:

  • Large carriers that spend ridiculous money on marketing
  • Increasing customer churn
  • Being viewed more like a commodity than a valued service

And to be fair, those are all very valid and trends we have seen for a few years now. But they pale in comparison to the sleeping giant that many VoIP providers are only just now realizing has had prolonged exposure to much of their customer base.

How UCaaS Leads to Better Customer Service

Employing UCaaS technology in your business may seem like a great choice to save money by offering predictable telecommunication costs, reducing onsite hardware and maintenance, and switching from capital expenditures to operational expenditures. The features in this new technology can also be used to provide better customer service.

Get to the right person faster – Automated call distribution services, such as auto attendants, hunt groups, and call queues allow your callers to reach the right department that can answer their question, but direct dialed numbers can empower repeat callers to reach the intended person immediately.

Yealink Offers An All-in-One Cloud Video Conferencing Solution

Yealink, a global brand specialized in video conferencing, voice communications and collaboration solutions, newly releases two intelligent video conferencing endpoints for small/medium meeting room. With one brand cloud service and room terminals, all needs of full scenarios in video meetings can be perfectly matched by Yealink Meeting all-in-one solution, which helps to soar your business with intelligent and affordable meeting experience.

Various trouble of traditional video conference mode has disturbed a lot. Sole cloud-based VC solution is limited by devices capability with high requirement of network. Sole hardware bases mode gets stuck in expensive equipment investment and constant maintenance with poor mobility. Neither of them provides a fluent and flexible experience.

Huge Telecom: Bye-bye DSL. Bye-bye phone line?

This year has undoubtedly been one of change, with the impact of one microscopically small thing causing changes in who we can see, what we can do and where we can go, not to mention how and where we can work. With all this upheaval, it’s not surprising many have been left grasping for any kind of stability.

To make things worse, with Telkom’s retirement of copper-based digital subscriber line (DSL) technology, customers will be faced with yet more change — in this instance, a change in how they get their data that will cause a change in how they must get voice.

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