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Telecoms-Channel News Roundup – Week 28

TC Week In Telecoms

Welcome to the roundup of the top telecoms news for resellers, week 28. This week’s top news is featured from UC Today, Vyopta, Telecom Reseller, Sangoma,, IR and No Jitter.

Vital Unified Communications Statistics for UC Enthusiasts 

Unified communications is now at the heart of almost every company’s technology stack.

It doesn’t matter which industry you’re involved in, or what kind of business you run, if you want to keep your organisation running smoothly, then you need a plan for corporate comms.

The problem for most organisations, is that there’s more to communication in the current landscape than just voice calls.

COVID-19 Impact on UC in 5 Charts

It’s no surprise that COVID-19 had a huge impact on UC as businesses moved from in the office to having their employees work remote essentially overnight. We’ve seen many of the eye popping numbers coming out of the UCaaS vendors, and we’ve all felt the growing pains for moving from meetings with a few remote participants to meetings that seem to have grown exponentially.

At Vyopta, we’re in a pretty unique position to be able to look at what’s going on across platforms and verticals and uncover just what COVID-19’s impact on UC has really looked like. The data referenced below is anonymized data from the Vyopta user base and includes cross-platform data.

SLAs, How good are they?

The Service Level Agreement (SLA) is a contractual agreement between a service provider and customer that defines the expected level of service delivered by a service provider. The purpose of a SLA is to specify and define what the customer will receive as part of the service. SLAs do not define how the service itself is provided or delivered. The service implementations may change during the term of the SLA.

The SLA should clearly define and delineate what services are being provided under the agreement. The SLA should define the metrics used to determine if the SLA is being satisfied. The levels of service should cover:

Resellers: Building Your Customer Base 

For most small to medium- sized businesses (SMBs), the continuous search for new customers is essential to meet or exceed growth targets. As a reseller, the extent of available prospecting options for your business is often influenced by the size of the organization, and whether there are dedicated resources for new customer acquisition. Larger organizations typically have the human capital and the budget to invest in multiple avenues for finding new customers. Regardless of company size, one factor is particularly applicable to all organizations.

Why Microsoft Teams won’t replace your phone system in 2020 (as yet…)

Microsoft Teams has made its name as a collaboration tool, bringing together IM, presence, desktop sharing, audio conferencing, and so on. These features proved vital in allowing a business to continue when the Covid-19 pandemic forced most countries into lockdowns.

An unexpected side effect of the growing popularity of Teams, however, is the push to have it replace the business phone systems currently provided by the many accomplished PABX vendors found in the market today. The Microsoft Teams sales pitch and the proposition is an attractive one indeed – who wouldn’t want a platform which will simplify infrastructure, consolidate suppliers, reduce costs and give users a comprehensive platform for all their telephony needs.

IR: The elements of resilient leadership in troubled times

The COVID-19 pandemic is having the ongoing effect of altering the dynamics of the global workforce. The business world is experiencing unprecedented disruption and turmoil – so where the heads of organizations direct their focus during these troubled times is what will define them as resilient leaders.

It’s becoming clear that what we once perceived as ‘normal’ in the workplace is quickly evaporating. In the early, unpredictable days of this crisis, the threat landscape changed almost overnight, and the focus became entirely on business continuity. But now, as the crisis progresses, and we hopefully navigate towards a recovery of sorts, the focus is more all-encompassing than just keeping a business running until things return to ‘normal’.

Zoom Hops on HaaS Trend

If COVID-19 has taught enterprises anything, it’s that regardless of what solution they rely on, it needs to be flexible and scalable to meet the ever-changing demands of the new normal. This has pushed enterprises to cloud services for their video and collaboration needs, and increasingly, to the as-a-service model for their hardware needs. As discussed earlier this year in a No Jitter post by Craig Durr, the as-a-service model for hardware has gained traction in recent years as a way to provide financial flexibility and the ability to change technologies quicker to meet specific demands.

To that end, Zoom has launched a hardware-as-a-service (HaaS) program.

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