Telecoms-Channel News Roundup – Week 25

TC Week In Telecoms

Welcome to the roundup of the top telecoms news for resellers, week 25. This week’s top news is featured from Microsoft Teams, Sangoma, Counterpath, BitCo and Ribbon Communications.

Five tips for planning a successful upgrade to Teams 

Over the past two years we’ve helped thousands of organizations transition from Skype for Business to Microsoft Teams and realize new possibilities for workplace communication and collaboration. We’ve used this experience to build upon our free Teams training, and planning workshops for enabling successful Teams upgrades.

In addition to our upgrade guidance around technical and organizational readiness, we want to share stories of customers who have made the journey to Teams Only. Here are some of their recommendations for driving Teams adoption, successfully managing change, and sticking to your plan.

The Emergence of the Business Communications System

What comes after a Unified Communications system?  More unification of course!  We are entering another phase in the evolution of the business phone system, where it is becoming an overall business communications system  And we’ll continue to see computing advances have a huge impact.

Let’s explore this a bit.  From an architecture perspective, it’s not a big leap to continue an evolution towards adding more communications to the business communications system.

Using Call Analytics to Manage a Remote Workforce

While metrics and analytics may not be exciting to everyone, they can be helpful in troubleshooting user issues – like “why do Brenda’s calls keep dropping?” – or tracking feature usage to see if video calling is really being used. With the latest update to the Bria Teams Administrator Dashboard, Bria Teams administrators can now download a CSV file of every call made by their team members in the last 30 days. This feature is accessible on the Voice and Video configuration page, on the lower right-hand side.

Unified Communication is Changing the VoIP Industry

Voice over Internet Protocol (VoIP) is becoming critical in the modern business world and increasingly, businesses and individuals are making the switch to VoIP. Desktop VoIP phones and traditional phones may appear identical, but the simplest VoIP phone may be viewed as a computer. It offers a more dynamic approach to business communication than traditional analogue telephone lines.

Unlike using analogue signals, with the proper applications, VoIP phones use the Internet to send digital packets and can interact with computer systems. This enables businesses to implement a unified communication system which simplifies seamless, single platform contact and collaboration.

What’s Next After Connectivity?

Across the world, many network operators, fiber network wholesalers, municipalities, and local authorities are in a race to put fiber in the ground. New techniques and specialized tools have reduced the time it takes to deploy optical fiber and increased the amount of fiber held in a single duct, this makes the dream of providing fiber to every premise a cost-effective reality.

However, achieving fiber connectivity is just the first step. The next, more complicated, step is deciding how to best monetize the investment in this fiber infrastructure.

Teams and Skype Inter/Op now available

As noted in the What’s New in Microsoft Teams | May 2020 blog, we recently started rolling out Teams and Skype Inter/Op. Today we are happy to share the roll out is complete – Teams users can now chat and call millions of Skype users around the world.

We know there is a large ecosystem of small and medium businesses using Skype as their collaboration tool. Many of our Microsoft 365 customers value being able to do business with this ecosystem. Scenarios such as securely communicating with vendors, suppliers, contractors, project managers and HR interviews are just some of the reasons why this is important. Usage is growing with thousands of messages being sent every day.

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Have you checked out the new WhichVoIP.co.za website as yet? Benchmark your services against your peers, have a look at what your competitors are doing, get listed in the best Telecoms provider directory in South Africa, and advertise on the site to attract customers to your page where you can view page hits, respond to reviews, load adverts, and more.

Visit WhichVoIP.co.za or jump to a leading comparison section:

Enjoy the site!

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