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Telecoms-Channel News Roundup – Week 24

TC Week In Telecoms

Welcome to the roundup of the top telecoms news for resellers, week 24. This week’s top news is featured from My Broadband, Continuant, CloudPro UK, Sangoma, Tech Target, Channel Futures and No Jitter.

Building a wireless network? Here is what you need to know

Whether you are installing new infrastructure for CCTV, expanding your private network, or plan on becoming a wireless ISP, it is important to consider Government Regulations, your choice of built-for-purpose hardware and a high-level plan that supports your network’s objective.

Microsoft Teams versus Zoom: A Cost Comparison 

Collaboration is important, but budgeting for it isn’t easy. Any organization would want to find a way to get the most value out of its collaboration solution without breaking the bank. Enterprises need to be especially wary since the wrong solution could wind up costing them hundreds of thousands of dollars.
Among collaboration solutions, some might think Teams is more expensive than most. The price tag on the solution, its respective calling features, and the rest of the Microsoft Suite seems like it would be high. The truth, however, is that Teams is much more affordable on the enterprise level than its competitors.

Zoom capitalises on high demand with 169% revenue surge

Zoom has defied fears that an explosion in activity and new users would not translate to rising revenues, boasting 169% year-on-year growth in the first quarter of 2020.

The video conferencing platform recorded revenues of $328.2 million for the quarter ending 30 April 2020, driven mainly by acquiring new customers and expanding across existing customers. Zoom previously reported in April that it gained 100 million new users within a three-week period.

Building the Reputation of your Business with Cloud 

Few things are more important to a SMB (small-medium business) than its reputation. Building rapport with your customers doesn’t happen overnight, it’s a relationship that builds over many years of dedicated service or quality products. One place where some businesses fall short is maintaining a basic, open communication channel with their customers. When customers call to see what your weekend hours are or if you have a certain item in stock, it should not turn into a long hold or a busy signal. A hosted phone system can ensure a “lack of communication” is never an issue.

Large group WebRTC meetings require managing CPU usage 

Video conferencing usage has skyrocketed during the pandemic as employees working from home need new ways to collaborate. Some of these calls may be facilitated with Web Real-Time Communication, or WebRTC, technology and can include large groups with more than 20 participants.

But large group WebRTC meetings are challenging because the technology requires a lot of CPU usage, which can affect call quality,

How Communication Service Providers Can Stop Revenue Leakage

With technology convergence meeting increased customer demand, many communications service providers (CSPs) are seeing a wave of unprecedented growth. New lines of business for CSPs can create an opportunity for recurring revenue streams. That’s why it’s important to talk about how to stop revenue leakage.

There is an industrywide shift taking place, with less emphasis on IT value-added services and more on subscription-based revenue models for leveraging emerging technologies like IoT and cloud communications services. Reflecting the size of this opportunity, some reports show that the unified communications-as-a-service (UCaaS) market will be worth nearly $80 billion by 2024. This presents a golden chance for scale, but only if CSPs are able to capitalize on the opportunity.

The Evolution of the Business Phone System into a UC Platform

Last week, I described the basic architecture of a PBX system.  But these systems have evolved into Unified Communication systems that handle more than voice – they handle messaging, texting, chat, video and others.   This is where most business phone systems are today.

But how did they evolve so quickly?  The basic architecture stays the same, so if you have a good architecture upon which to build, features can be added quickly.  When doing an instant message for example, there still needs to be a database of users and rules that go with it, there needs to a message broker between the two people involved, and there needs to be trunks and an end user device.  The basic architecture is there – just the type of media involved changes. 

No Jitter: The Looming Zoom vs. Teams UcaaS Phone Battle

Before the COVID-19 pandemic forced businesses to close their offices, the popularity of remote work and digitalization of the modern workplace was on an incremental rise, making it crucial for organizations to deploy platforms that enable seamless collaboration. Traditional unified communications (UC) on-premise systems have become obsolete for many modern enterprises. As organizations continue to replace old systems with new, scalable cloud services and software as a service (SaaS) solutions, the next collaboration trend on the horizon is the growing demand for cloud phone services.

Measuring the Quality of Collaboration Sessions 

Before the COVID-19 pandemic forced businesses to close their offices, the popularity of remote work and digitalization of the modern workplace was on an incremental rise, making it crucial for organizations to deploy platforms that enable seamless collaboration. Traditional unified communications (UC) on-premise systems have become obsolete for many modern enterprises. As organizations continue to replace old systems with new, scalable cloud services and software as a service (SaaS) solutions, the next collaboration trend on the horizon is the growing demand for cloud phone services.

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