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Telecoms-Channel News Roundup – Week 23

TC Week In Telecoms

Welcome to the roundup of the top telecoms news for resellers, week 23. This week’s top news is featured from UC Buyer, CloudProUK, Sangoma, No Jitter, Fierce Telecom, and Microsoft Teams.

Buyer’s Guide to UCaaS 

Is your phone system reaching the end of its life? Perhaps there are features you would like that aren’t supported by what you have now, or maybe your business is moving to a state where there is a more distributed workforce and communication is currently clumsier than you would like?

You might not even know what you don’t know about modern, cloud-based communication platforms can offer, but the world is moving to the cloud – at some point you will need to move there as well.

Zoom will offer stronger encryption for paid accounts

Zoom is planning to roll out stronger encryption for businesses and institutions that pay for its service.

Zoom’s security consultant Alex Stamos, who was poached by the company in early April, has confirmed the news but added that the plan was subject to change.

According to Reuters, Stamos has not yet decided whether stronger security measures could also potentially be rolled out for non-profit organisations or users in need of an extra layer of protection, such as political dissidents.

The Changing Face of the Business Phone System 

The business phone system has evolved. If you didn’t know that before work from home, you know it now. If you have been on a Unified Communication system, you have been able to communicate in a variety of ways. And you found out while voice is an important element of the business phone system, voice is simply one of the ways you communicate with other people in a business environment today, and that is all supported within a UC business phone system. Voice is essential, but no longer unique. We communicate with other employees or customers via instant and group messaging, email, social media and the like.

User Adoption in the Age of Coronavirus 

“In these crazy, challenging, uncertain times, we have to pivot and adjust to the new normal.” By now you’re probably tired of hearing such statements, but the truth of the matter is, everything has changed and we’re all adjusting. People who have been working from home (WFH) for many years have been able to adjust more easily to the new workplace realities, while others have needed to figure out how to balance work, parenting, and schooling, all from their house or apartment.

NEC announces new UCaaS and CCaaS solutions for businesses

NEC Corporation of America announced on Wednesday the general availability of cloud-based unified communications and contact center solutions.

NEC’s Univerge Blue Connect, which is a unified communications-as-a-service (UCaaS), and Univerge Blue Engage, a contact center-as-a solution (CCaaS) offering, are now available to NEC’s U.S. Business Channel Partner Community ahead of larger global roll outs this year and next year.

NEC’s new generation of Univerge Blue cloud communications offerings followed on the heels of its global partnership with Intermedia, which was announced a month ago.

4 Critical Things MSPs Should Consider When Evaluating UCaaS Solutions 

The race is on.  Most 86% of small and medium businesses have already or are considering switching to cloud-based unified communications as a service (UCaaS). And according to Gartner there are over 100 UCaaS providers competing for their business in North America alone.  Make no mistake, it is a gold rush out there for businesses that can deliver on this need.  One group that is hustling to bring a solution to their existing and future customers are Managed Solution Providers (MSPs), which is growing to also include Value Added Resellers (VARs), Interconnects, and IT Integrators.  These businesses have been providing networking, technology solutions, telecommunications infrastructure, premise based equipment and service support to clients for years and are at risk of being sideswiped by the transition of the communications layer to the cloud.  

What’s New in Microsoft Teams

This month, we have new meetings, calling, devices, chat, collaboration, platform, and industry features we will not want you to miss. Read on to stay up-to-date on.

  • Meetings, Calling, and Devices
  • Chat & Collaboration
  • Onboarding your organization to Teams
  • Developer, Platform, and App management
  • Education
  • Government

Have you checked out the new website as yet? Benchmark your services against your peers, have a look at what your competitors are doing, get listed in the best Telecoms provider directory in South Africa, and advertise on the site to attract customers to your page where you can view page hits, respond to reviews, load adverts, and more.

Visit or jump to a leading comparison section:

Enjoy the site!