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Telecoms-Channel News Roundup – Week 22

TC Week In Telecoms

Welcome to the roundup of the top telecoms news for resellers, week 22. This week’s top news is featured from Sangoma, UC Buyer, Enghouse, Counterpath, ECN and Ericsson-LG,

The Tipping Point for Unified Communications in Business 

I was asked to contribute an article in FastMode about how we are responding, and helping our customers respond, to the pandemic.

My thesis has been that the companies that utilize Unified Communications systems as their basic phone system, with its ability to offer softphones with the same business number, conferencing, collaboration, presence, and mobile phones that also utilize your business phone number, are at the forefront for enabling this new remote work and work from home environment we’re all experiencing right now. They were prepared.

4 Not-So-Obvious Softphone Selling Points 

While there is a time and a place for the desk phone (and they aren’t going away any time soon), more and more companies are jumping on the softphone bandwagon. For those of you who aren’t familiar, a softphone is essentially a software version of a telephone that can be deployed on desktop computers or mobile devices. Calls are made via the Internet, using bandwidth (you may known this as Voice over IP, or VoIP), and many have similar functionality as their desk phone counterparts.

6 Simple Ways UC Can Improve Your Customer’s Experience 

While the yellow pages may be a relic of a bygone era, telephones are still crucial to business. Almost two-thirds of customers still prefer to make initial contact with a business by telephone, and almost 70% have used a click to call from a search engine result. Just a few years ago, the leading source driving phone calls was mobile searches, followed by desktop searches – together accounting for 65% of the total volume.

For the most part, when a customer calls a business, they expect to be connected to the appropriate person or department with minimal wait. Unified Communications services can address all of these points for your business within a handful of standard features.

Six tips to effectively migrate your Contact Center to the cloud

Migrating to a cloud-based contact center solution is a way to adapt to new situations. Integrating technological advances into your operations process and even accompanying the growth of your business are some of the benefits of starting out on this journey.

When you think about the migration of your Contact Center to the Cloud, there are questions to consider. Therefore, for the process to be successful and to maximize the opportunities that the Cloud generates, in this content we provide some useful tips that will ensure the success of this transformation without any inconvenience.

Top 7 Virtual Meeting Tools of 2020

With many teams transitioning to remote work, team communication can present many new challenges. Amongst basic chat and call capabilities, teams may need document sharing, screen sharing or other interactive capabilities. Of course, there’s many virtual meeting tools out there today, but finding the right one for your organization’s needs may take some time.

We’ve put together a list of the best virtual meeting tools out there at the moment. Breaking down core features, price points and links to product reviews.

Which industries will benefit most from the 5G network?

This is the latest generation of wireless technology that facilitates a number of inter-connected devices while operating at improved speeds and lower latency. Although it is still the early stages of this fifth-generation technology, 5G will effectively fuel innovation and increase performance across a number of industries.

Here’s a look at some of the industries that will be able to leverage off this network.

Is a UC Solution the best fit for your Remote Work?

Remote working as a form of professional working is fast becoming a new normal in our daily life. When referring to the term “Remote Worker” it is meant for boundless working environments including working from home, hotel, or just about anywhere with an Internet connection using smartphones, laptops or desktops that can provide information technology aided working.

Remote working allows employees to take advantage of more flexible time and work wherever they want, which can be a great motivator for people who are tired of the monotony and repetitive office life.

Have you checked out the new website as yet? Benchmark your services against your peers, have a look at what your competitors are doing, get listed in the best Telecoms provider directory in South Africa, and advertise on the site to attract customers to your page where you can view page hits, respond to reviews, load adverts, and more.

Visit or jump to a leading comparison section:

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